Customer service agent providing assistance for financial inquiries in the automotive sector. Managing customer experience and retention for a leading financial entity in Madrid.
About the role
- Customer Experience Officer role handling council customer inquiries through various channels. Providing frontline support and resolving queries effectively with strong communication skills.
Responsibilities
- Join us as a Customer Experience Officer and play a vital role in providing excellent customer service.
- In this frontline position, you'll be the first point of contact for customers for a variety of Council services, handling enquiries through multiple channels like phone, email, web chat, and social media.
- You'll use your outstanding communication abilities and knowledge of our services to resolve queries accurately and efficiently.
Requirements
- Proven customer service experience.
- Excellent communication and IT skills.
- The ability to communicate with customers in a clear and tactful manner, show empathy and resolve conflict effectively through a range of mediums including telephone, digital and written correspondence.
- Excellent organisational and time management skills and the ability to prioritise work to achieve deadlines and team objectives.
- Contact centre experience is preferred but not essential as full training will be given.
Benefits
- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Service Agent handling inquiries for a gaming company in Australia. Focused on customer service accuracy and communication across various platforms.
Customer Experience Technician delivering exceptional service to customers while supporting restaurant technology solutions. Responsible for troubleshooting, installation, and ongoing training in the Boston, MA area.
Customer Service Order Specialist managing customer orders with attention to detail for Knauf Group. Collaborating with teams to ensure order fulfillment and customer satisfaction in Romania.
Customer Service Representative ensuring exceptional support via multiple channels for Vintage Cash Cow's European operations. Handling inquiries and complaints to enhance customer experience.
Customer Service Representative for Arcavindi managing inquiries across multiple channels in Europe. Engaging with customers to build trust and enhance their shopping experience.
Operations Manager in Customer Care processing various customer inquiries with a focus on optimizing billing processes. Collaborating with cross - functional teams to improve overall service quality and customer satisfaction.
Customer Experience Manager overseeing installation processes for energy solutions at Enpal. Interfacing with customers to ensure successful onboarding and satisfaction throughout the project lifecycle.
Customer Experience Manager overseeing partner onboarding and engagement strategies in a hybrid work environment. Building strong partnerships while managing escalations and driving satisfaction across clients.
Remote Desktop support Specialist at Richter Gedeon, a global pharmaceutical company. Responsibilities include client support across IT projects, primarily using ServiceNow and Windows systems.