Hybrid Support Specialist providing application and business support to customers utilizing Point of Rental Software. Opportunity to progress to 2nd Line Support Technician with sufficient experience.
About the role
- Italian-speaking Claims & Customer Support Specialist in Porto, managing automotive-related cases and ensuring high-quality service while working in a hybrid model.
Responsibilities
- Responsible for managing and processing automotive-related cases
- Ensure accuracy, compliance, and high-quality service
- Register and manage cases in internal systems
- Handle automotive repair claims according to contract coverage
- Verify request eligibility and assess risk
- Communicate with internal departments and partners (phone & email)
- Notify decisions to customers and stakeholders
- Ensure administrative follow-up of all operations
- Maintain quality, compliance, and data confidentiality standards
- Contribute to team performance and continuous improvement
Requirements
- C2 Italian level + Portuguese or English (minimum B2)
- Experience in customer support, administration, or similar roles
- Background or interest in mechanics is a strong plus
- Strong communication and organizational skills
- Ability to work under pressure and manage multiple tasks
- Team-oriented mindset with a proactive attitude
Benefits
- €12/day meal allowance
- Health and life insurance
- Hybrid model: first month on-site, then 50/50 hybrid (based on autonomy)
- International and supportive work environment
- Career growth opportunities
Job title
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