Account Manager at Infobip responsible for growing, retaining, and ensuring success of Tier 1 customers. Focusing on customer advocacy and internal coordination for performance metrics and optimal satisfaction.
PL
Hybrid Commercial Lines Account Manager
Posted 2 months ago
About the role
- Commercial Lines Account Manager providing support for customer satisfaction in insurance. Responsible for client service, product issues resolution, and account management in a hybrid work model.
Responsibilities
- Provide prompt, accurate and courteous service to clients, producers, and company personnel
- Responsible for rating of customer using carrier websites
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and service
- Handle renewal commercial lines submissions
- Create proposals for Sales Executive
- Support sales team and new producers to understand commercial lines coverage
- Manage daily account management of assigned commercial business
- Support all team projects and priorities as determined by management
- Assume other job responsibilities as assigned by manager
Requirements
- 3-5 years of previous commercial insurance customer service or insurance sales experience preferred
- High school diploma or equivalent required; college degree preferred
- Active New York Property & Casualty insurance license
- Claims experience is helpful, but not required
- Excellent interpersonal and communication skills (both oral and written)
- Proficient with use of Microsoft Office Suite and products
- A passion for being part of a team that drives our company to industry leadership
- Ability to establish and maintain effective working relationships with both peers and clients
- Authorized to work in the U.S. without sponsorship.
Benefits
- Medical, Dental, and Vision Benefits
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Commuter Transit Programs
- Company paid Short-Term Disability
- Long-Term Disability
- Group Term Life
- Company paid Employee Assistance Program
- Paid Parental Leave
- Paid holidays
- Personalized PTO
- 401(k) with employer match
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