Territory Sales Manager responsible for sales growth in flooring products at Shaw Industries. Develop customer relationships and analyze market trends.
About the role
- Customer Success Account Manager engaging critical disclosers in North America to maximize their engagement with CDP’s environmental disclosure systems.
Responsibilities
- Proactively engage a portfolio of critical disclosers as defined by CDP strategy, enhanced admin fee status, and any grant-related requirements.
- Understand customer needs, objectives, and challenges related to environmental disclosure, and effectively responding to complex and nuanced questions.
- Identify opportunities for deeper engagement, working closely with Relationship Managers from the Sales function to support lead generation.
- Provide tailored guidance and business cases to these critical disclosers to maximize their positive outcomes and engagement.
- Collaborate closely with the Customer Support team on the support of these critical disclosers.
- Work with the Regional Engagement Lead, Disclosure to manage and resolve critical discloser escalations in a timely and effective manner, ensuring customer satisfaction and minimizing negative impacts.
- Provide feedback and insights from customer interactions to help the organization identify discloser pain points and opportunities for improvement and innovation.
Requirements
- Experience in customer success, account management, or a related field, ideally within a B2B environment.
- A strong understanding of sustainability issues, including climate change, deforestation, water security, biodiversity, and plastics.
- Ability to quickly learn, comprehend, and retain complex and nuanced information with regards to environmental disclosure requirements.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with disclosure customers.
- Strong problem-solving and analytical skills, with the ability to understand customer needs and translate them into actionable support.
- Demonstrated ability to manage multiple accounts and tasks effectively, with strong organizational and time management skills.
- Proficiency in using CRM systems and other relevant software applications.
- A proactive and customer-centric approach with a focus on delivering value and ensuring customer satisfaction.
- Ability to work independently and collaboratively within a team environment.
- Alignment with CDP’s mission and values.
Benefits
- Flexible work arrangements
- Professional development opportunities
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