Collecting delinquent accounts for Truist, a financial services company. Achieving performance expectations and providing exceptional client service.
About the role
- Analista Júnior de Política e Estratégia de Cobrança at Omni, focused on fair and innovative collection policies. Join a humanized company prioritizing diversity and continuous development.
Responsibilities
- Support the creation and implementation of modern, efficient collections policies and strategies.
- Contribute analyses and studies to continuously improve processes.
- Collaborate with different areas, learning from experienced professionals and participating in projects that directly impact customer experience and company results.
- Analyze and evolve collections policies: propose solutions aligned with legislation, market best practices, and company objectives.
- Develop intelligent debt recovery strategies that balance recovery efficiency with preserving customer relationships.
- Turn data into decisions: interpret collections indicators and KPIs, prepare reports, forecast delinquency patterns, and recommend improvements to strategies.
- Work cross-functionally with various teams (Finance, Legal, Operations, Technology, and Customer Service) to ensure consistency in policies and effectiveness of solutions.
- Support the evaluation and implementation of new technologies that optimize processes, introduce innovation, and increase collections operation efficiency.
Requirements
- Education: Bachelor's degree completed or in progress in fields such as Business Administration, Economics, Engineering, Statistics, Data Science, or related areas.
- Intermediate knowledge of SQL, SAS, and Excel (mandatory requirement).
- A practical SQL test will be administered to assess your skills.
- Analytical and logical mindset, able to turn data into insights that guide business decisions.
- Strong communication skills and the ability to translate complex analyses into clear, actionable recommendations for different areas of the company.
- Experience in collections, with knowledge of collections strategies (dunning ladders), KPIs, policies, and strategies is a strong differential.
- Experience with BI and data visualization tools (such as Power BI or Tableau).
- Courses, specializations, or certifications in Analytics, Data Science, Credit Management, or Collections.
- Proactivity, intellectual curiosity, and a drive to innovate processes.
Benefits
- 👶 Childcare allowance for children up to 6 years and 11 months
- 🏋️ TotalPass for physical health and fitness
- 🏠 Hybrid model 3x2 (remote and on-site)
- 🍴 Flexible card for meal and grocery allowance
- 🚌 Transportation allowance
- 🩺 Medical and dental insurance (SulAmérica, private room coverage)
- 🛡️ Life insurance
- 🏃 Wellness program (running and more)
- 🎂 Day off on your birthday
- 💻 Conexa Saúde – online medical consultations without co-pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Credit Portfolio Senior Analyst managing Collections & Recovery reporting for Citi. Responsibility includes data analysis, risk management, and adhering to compliance regulations.
Healthcare Collections Associate collecting reprocessed medical equipment in hospitals. Flexible schedule with no evenings or weekends and opportunity to earn supplemental income.
MedTech Healthcare Collection Associate responsible for collecting reprocessed medical equipment in various hospital departments. Offering flexible schedules with no evenings or weekends in South Carolina.
Sr. Analyst in debt collection for Omni's financial operations, focusing on innovation and strong analytical skills. Engaging collaboratively across departments and contributing to revenue improvement.
Dunning/Collections Specialist managing dunning and collections processes for Deutsche Börse Group's Data Services department. Handling client communications and invoicing issues with internal and external stakeholders.
Collections Specialist handling inbound customer calls related to Flexpay installment collections for QVC Group. Assisting with eligibility and resolving issues while working in a remote setting.
Collections Analyst managing outbound communications with customers to resolve balances. Collaborating with internal teams to support timely issue resolution in Vodafone's Credit to Collections team.
Collections Representative resolving overdue loan payments for Enova International. Handling high - volume calls and managing customer interactions with empathy and professionalism.
Loan Counselor II counseling borrowers on loan management and alternatives at Carrington Mortgage Services. Evaluating financial information and contacting borrowers through automated and manual calls.