Sr Revenue Operations Analyst managing escalations and sales processes at Instructure. Collaborating across teams to enhance efficiency and service delivery.
About the role
- Revenue Operations Analyst translating data into actionable insights for business decisions. Focusing on Customer Success metrics and data-driven improvements in a growing tech company.
Responsibilities
- Structure information through clear metrics and semantic layers.
- Connect data to business decisions and generate actionable insights.
- Be responsible for the Customer Success semantic layer.
- Develop and maintain reports and dashboards in Databricks to monitor KPIs.
- Perform data modeling in Databricks using SQL and Python.
- Propose process improvements focused on scaling report delivery.
- Manage the Customer Success feature store.
- Document and maintain the KPI catalog.
Requirements
- Bachelor's degree or higher.
- Experience in Operations, Sales Ops, Revenue Ops, CS Ops, or related areas.
- Strong SQL knowledge.
- Advanced Excel.
- Knowledge and experience with data analysis, KPIs, and metric definition and governance.
- Ability to translate business problems into analytical solutions.
- Proactivity and ownership of the end-to-end process.
- Strong technical and executive communication skills.
- Desired: Experience with the Databricks platform, familiarity with automation of data pipelines, reports or analytical routines, and knowledge of BI tools.
Benefits
- Flexible benefit / Meal voucher: BRL 40.00 per working day.
- Work-from-home allowance.
- Commuter allowance (transportation voucher).
- Company shuttle from the station to the office.
- Bradesco health insurance.
- Amil Dental dental plan.
- Pharmacy assistance.
- Childcare assistance.
- Birthday day off.
- Partner gym apps.
- Partnerships with online therapy and meditation platforms.
- Partnership with SESC — Full Membership credential.
- Exclusive discounts at top universities and educational institutions.
- Free access to Omie Academy.
- Partnership for in-company English courses.
- Insurance discount program.
- Swile Shop: exclusive discounts platform.
- Dell partnership: coupons of up to BRL 2,000.00.
- PPRL (profit-sharing program).
- Travel benefits.
- Life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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