Broadcast Revenue Operations Manager leading operational excellence and financial governance for Qvest US. Collaborating across teams to ensure profitability in Broadcast Transformation projects.
About the role
- Sr Revenue Operations Analyst managing escalations and sales processes at Instructure. Collaborating across teams to enhance efficiency and service delivery.
Responsibilities
- Handle escalations and complex issues related to sales onboarding and offboarding, including workflow concerns such as incorrect account ownership, Salesforce automation errors, and territory logic changes.
- Collaborate with IT and third-party vendors to troubleshoot issues beyond initial analyst support for sales tools, user management, and reporting requests in Clari and other platforms.
- Manage mid-to-high complexity queries, audits, and requests related to compensation and commissions.
- Work closely with the core team to resolve escalated issues, perform root cause analysis, and identify trends.
- Develop process enhancements to improve efficiency, ensure SLA compliance, and optimize performance.
- Handle escalations and complex deal-related queries, including pricing calculations, discount structures, and revenue allocations.
- Audit new logos, renewals with upsells, and deal splits to ensure accuracy and compliance.
- Manage escalated and urgent requests while conducting quality checks on analysts’ ticket resolutions.
- Collaborate with the Deal Desk team to resolve complex issues, identify training needs, and streamline processes.
- Analyze issue trends through reporting, conduct root cause analysis, and recommend automation or process improvements.
- Handle escalations and complex queries related to territory assignments, including resolving incorrect or missing values for accounts and opportunities.
- Support and troubleshoot opportunity deal requests, including quota splits, missing or incorrect field values, opportunity transfers and ownership management, and stage updates.
- Conduct audits to ensure data accuracy and compliance while collaborating with stakeholders to enhance processes.
- Support the setup of users within multiple sales tools such as LinkedIn Sales Navigator, Clari, Outreach, and Salesforce.
- Address escalations related to tool access, configurations, and troubleshooting complex user issues.
- Conduct audits for high-complexity deal types, reviewing analysts' work and addressing escalated queries before involving stakeholders.
- Liaise with the Deal Desk team to troubleshoot escalated cases and refine workflows, providing feedback and optimized process flows to analysts.
- Perform in-depth validations of pricing and contract structures, ensuring compliance, mitigating risks, and identifying process improvement opportunities.
Requirements
- Experience in supporting and handling escalations for user management and profile setup within sales tools such as Clari, Tableau, Salesforce, and CRM platforms.
- Proficiency in Clari and Salesforce dashboards, reporting, troubleshooting, and backend support.
- Deal Desk support experience, including handling escalations, responding to queries, and resolving errors related to quotes, pricing, opportunity splits, and order forms.
- Knowledge or experience in renewals support, including responding to renewal-related queries and resolving data errors.
- Strong understanding of Sales Operations (SaaS operations), Rules of Engagement, and Audit Processes.
- Proficiency in Salesforce Tool Navigation (Accounts, Opportunities, Reports), Data & Analytics, and Salesforce Admin functions.
- Experience using ticketing systems like Zendesk, Jira, or ClickUp to manage requests and escalations.
- Mid-to-intermediate-level reporting skills, including Salesforce report creation, Lucidchart workflows, and Google Sheets (basic formulas) & Slides.
- Experience handling escalations related to sales tool setup and troubleshooting, including LinkedIn Sales Navigator, Clari, Outreach, and Salesforce.
- Strong attention to detail, analytical skills, and the ability to systematically organize and innovate solutions.
Benefits
- Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
- Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
- Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
- Comprehensive wellness programs and mental health support
- Annual learning and development stipends to support your growth
- The technology and tools you need to do your best work
- Motivosity employee recognition program
- A culture rooted in inclusivity, support, and meaningful connection
Job title
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Degree requirement
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