Senior Revenue Operations Manager responsible for the revenue engine at Norm Ai, collaborating with Sales, Marketing, and Finance for optimal performance.
Responsibilities
Build and own weekly/monthly dashboards tracking conversion rates, deal velocity, aging, and forecast accuracy. Identify bottlenecks early and partner with AEs to remediate stalled opportunities.
Work with leadership to define clear stage definitions, win criteria, and hand-off SLAs.
Maintain, enrich, and segment our target account list, periodically reviewing our account selection criteria and revising our assignment and coverage models.
Work cross-functionally to conduct post-mortems on stalled or lost opportunities to surface root causes and recommend enhancements to processes, collateral, or pricing.
Own CRM (HubSpot) configuration and integrations; partner with Marketing to design workflows, lead scoring, and alerts to support our GTM motion.
Requirements
5+ years in SaaS Revenue or Sales Operations, ideally at a sales-led startup that has scaled to Series C and beyond
Deep expertise with CRM and B2B account-based tools (e.g., RB2B, Demandbase, 6sense)
Proven track record building funnel analytics and improving conversion rates in a high-ACV sales-led sales motion
Strong data fluency, comfortable building dashboards in analytics tools or native CRM reporting
Exceptional cross-functional collaboration and communication skills; ability to translate data into actionable insights
You’ve helped define sales stage workflows, SLA’s, and sales frameworks in past roles
A bias for ownership and continuous improvement. Passion for scaling a RevOps function from scratch
Benefits
401(k) plan with employer match
Top-tier insurance coverage including health, dental, hospital, accident, and vision plans
Relocation reimbursement for candidates needing to move to NYC
Flexible hybrid model, typically in-office 3–4 days per week
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