Assistente de Service Desk providing technical support in São Paulo. Responsible for opening calls and assisting the team with technical issues.
About the role
- Project Management Office Manager at Nokia ensuring project delivery according to contractual obligations. Supporting project meetings, process improvement, and collaborative reporting.
Responsibilities
- This role is responsible for supporting transactional activities in different Nokia ERPs, also supporting S&C Market Services process digitalization by creating and automating reports, KPI’s, and process, creating purchase orders (PO’s), Service Orders (SvOs), Vendor Outline Agreement (VoA's), among others.
- Creating and designing high-value added reports: by creating reports that aid decision-making, implementing automations, and developing Power BI solutions.
- Contributing to continuous process improvement: Reviewing current processes to identify areas for enhancement, ensuring greater quality and efficiency.
- Providing support in project meetings: Participating in project meetings when necessary, providing information and support to achieve objectives.
- Supporting new tools: Assisting as key users and developing the creation of new tools and processes that involve our area.
Requirements
- University degree
- Fluent in English and Spanish and excellent communication skills
- Excellent skills in SAP and MS Office Tools: MS Excel (advanced), MS Word, MS Access, MS Project, VISIO, MS PowerPoint, MS Power BI, Business Intelligence, IA
- Flexibility and adaptability to the changing work environment
- Excellent problem-solving and decision-making skills.
- Must be flexible, willing to work out of hours as required.
- E2E Process-oriented way of thinking
- Good relationship skills and teamwork
- Time Management skills
- Ability to work autonomously
- Ability to work with multiple levels and functions
Benefits
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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