Analyst managing lifecycle marketing and CRM strategies at Afya, transforming health education. Working in a hybrid role focused on user engagement and retention.
About the role
- Customer Success Manager at NinjaOne achieving growth through channel partner success. Engaging in revenue generation and customer relationship management in the technology sector.
Responsibilities
- Consistently meet and maintain your relationship with NinjaOne channel partners and customers
- Drive Net dollar Retention through cross-sell upsell activities
- Manage communications and employ conflict resolution with customers
- Track and coordinate activities for each account
- Negotiate and closing contracts
- Analyze marketing trends and predictions
- Determine customer needs and propose appropriate solutions
- Identify new sales opportunities within existing accounts
- Gather information on the lead’s budget, authority, need for the Company’s product/service, and the timeline
- Work closely with CAMs and channel team to assist in larger team initiatives
Requirements
- 3-5 years’ experience working with Channel Partners, Value Added Resellers, Distributors or Managed Service Providers
- Thorough understanding of the reseller channel
- Experience building and maintaining a strong network of partners
- Strong written and verbal communication skills
- Analytical, strategic mindset with proven problem-solving skills
- Excellent customer service skills, with exceptional business and technical acumen
- Ability to stay organized and thrive in a fast-paced, collaborative team environment
Benefits
- Medical, dental, and vision insurance
- 401(k) plan
- Unlimited PTO
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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