Account Manager responsible for working with Consultants to service client accounts at NFP. Involves managing renewals, presentations, and client relationship building.
Responsibilities
Responsible for working with Consultants to service client accounts
Managing the renewal process from start to finish
Leading open enrollment presentations
Taking an active role in client relationship building
Day-to-day client service, project management, and vendor coordination
Serve as the primary contact for clients, addressing their needs and concerns promptly and effectively
Maintain regular communication with clients to ensure their satisfaction
Build and deepen relationships with clients, fostering trust and long-term partnerships
Manage the lifecycle and renewal process for client accounts
Lead the implementation of new business and open enrollment processes
Coordinate with vendors for seamless service delivery
Review benefit plan summaries for accuracy, ensuring compliance with regulatory requirements
Manage the renewal and marketing process from start to finish
Maintain accurate and up-to-date documentation of client interactions.
Requirements
3+ years of experience in benefits account management or a related field
Strong understanding of benefits administration, industry trends, and carrier products and services
Proven ability to manage client relationships and anticipate client needs
Excellent communication skills, both written and oral
Strong Microsoft Excel and PowerPoint skills
Project management skills with the ability to manage multiple priorities effectively
Ability to work independently and as part of a team
Effective time management and decision-making skills
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