Administrative Assistant supporting Quality Management System at Santa Casa BH. Providing administrative support and managing document controls for workflow processes.
About the role
- Administrative Assistant providing support at New England Life Care, a home infusion therapy provider. Responsible for administrative tasks, communication, and maintaining patient confidentiality.
Responsibilities
- Assign incoming faxes and Explanations of Benefits and route them to the appropriate departments/charts.
- Attach insurance authorization responses to patient charts in EMR.
- Maintain our MD database and referral source database in EMR.
- Provides clerical support for mailings & scanning for the Reimbursement Department.
- Ensures that confidentiality of patient information is maintained in accordance with state and HIPAA Privacy and Security regulations.
- Effectively communicates with branch managers for staff schedules.
- Maintains level of productivity and meets outlined performance standards without jeopardizing quality; uses time effectively to consistently accomplish objectives and meet deadlines; organizes workload for requirements of the job; sets priorities and discriminates between important and unimportant matters; anticipates needs/problems; maintains attention to detail.
Requirements
- High school Diploma or equivalent required.
- Experience with the management of a multi-line phone system required.
- Previous customer service experience preferred.
- Experience with Microsoft Office programs (Word; Excel; Power Point, etc.).
- Knowledge of HIPAA Privacy and Security requirements preferred.
- Excellent organizational skills required.
- Demonstrated ability to identify research and solve problems required.
- Ability to work independently as well as part of a team required.
- Practical experience with Microsoft computer systems and applications, to include Word & Excel
Benefits
- Hybrid position
- Room for growth and potential for advancement
- Health insurance
- Dental insurance
- Vision insurance
- Generous employer-matched 403(b) savings program
- Company paid: Life insurance, Short- and long-term disability insurance
- Paid time off
- And much more!
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