Administrative Assistant providing support at New England Life Care, a home infusion therapy provider. Responsible for administrative tasks, communication, and maintaining patient confidentiality.
Responsibilities
Assign incoming faxes and Explanations of Benefits and route them to the appropriate departments/charts.
Attach insurance authorization responses to patient charts in EMR.
Maintain our MD database and referral source database in EMR.
Provides clerical support for mailings & scanning for the Reimbursement Department.
Ensures that confidentiality of patient information is maintained in accordance with state and HIPAA Privacy and Security regulations.
Effectively communicates with branch managers for staff schedules.
Maintains level of productivity and meets outlined performance standards without jeopardizing quality; uses time effectively to consistently accomplish objectives and meet deadlines; organizes workload for requirements of the job; sets priorities and discriminates between important and unimportant matters; anticipates needs/problems; maintains attention to detail.
Requirements
High school Diploma or equivalent required.
Experience with the management of a multi-line phone system required.
Previous customer service experience preferred.
Experience with Microsoft Office programs (Word; Excel; Power Point, etc.).
Knowledge of HIPAA Privacy and Security requirements preferred.
Excellent organizational skills required.
Demonstrated ability to identify research and solve problems required.
Ability to work independently as well as part of a team required.
Practical experience with Microsoft computer systems and applications, to include Word & Excel
Benefits
Hybrid position
Room for growth and potential for advancement
Health insurance
Dental insurance
Vision insurance
Generous employer-matched 403(b) savings program
Company paid: Life insurance, Short- and long-term disability insurance
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