Join Vanta to scale its presence in the London startup and VC ecosystem as a founding member of the Venture & Startup Partnerships team. Engage with founders and drive Vanta adoption across early - stage companies in EMEA.
About the role
- Account Manager at Natterbox, driving adoption and renewals for SaaS solutions. Building trusted relationships and leveraging data for customer success.
Responsibilities
- Manage a portfolio of mid-to-enterprise level customers, with a focus on delivering measurable success outcomes
- Own the commercial relationship - proactively manage renewals, identify upsell opportunities, and mitigate churn risks.
- Build trusted relationships with key stakeholders across your accounts, acting as the voice of the customer internally.
- Use data to guide customer conversations, track health metrics, and deliver quarterly business reviews (QBRs).
- Collaborate with Technical Account Managers and cross-functional teams to ensure product adoption and issue resolution.
- Maintain and regularly update structured account plans within Salesforce to ensure visibility, accountability, and readiness for renewal.
- Advocate for customer needs internally and feed insights into product and service enhancements.
- Consistently represent the Natterbox brand with professionalism, clarity, and care.
Requirements
- Minimum 3 years’ experience in an Account Management or similar role in a B2B SaaS environment.
- Proven track record of managing renewals and driving upsell opportunities in a customer-facing, quota-carrying role.
- Strong commercial acumen and the ability to confidently discuss ROI and value with senior customer stakeholders.
- Excellent communication and relationship-building skills - both internally and externally.
- Proficiency in using CRM tools (e.g., Salesforce), and understanding of customer health tracking and account planning.
- Ability to work collaboratively across teams (Product, Sales, Support, etc.)
- Passion for helping customers succeed and a genuine curiosity about how they use technology to solve business challenges.
- **What will set you apart from other candidates**
- We’re looking for more than just experience - we’re looking for someone who brings energy, curiosity, and commercial confidence to every customer conversation. You’ll stand out if you:
- Have worked in a fast-paced SaaS scale-up and are comfortable navigating ambiguity and change.
- Bring a data-driven mindset, using metrics to shape account strategies and customer engagement.
- Demonstrate a consultative approach, uncovering customer needs and aligning them to our platform's value.
- Understand the telecoms or voice technology landscape, and how it impacts customer experience.
- Are passionate about building structured, repeatable processes that raise the bar for customer success.
Benefits
- Alongside a competitive salary and competitive commission plan, we offer a great range of benefits:
- Hybrid working (with an expectation of 2 days minimum in a London office)
- 25 days holiday increasing to 30 days
- A range of employee perks from Perkbox
- EAP via Vivup
- After a successful probationary period, you will also receive
- Private health insurance (currently with Vitality)
- Share options
- Note some of our benefits are non contractual and are provided at Natterbox’s discretion.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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