Join Vanta to scale its presence in the London startup and VC ecosystem as a founding member of the Venture & Startup Partnerships team. Engage with founders and drive Vanta adoption across early - stage companies in EMEA.
About the role
- Senior Account Manager responsible for growing accounts and ensuring customer satisfaction at Tillo, a leader in digital gift card infrastructure.
Responsibilities
- To drive revenue, upsell products and provide key support to our key clients 🌟
- Finding opportunities to grow accounts with a focus on revenue.
- Supporting existing customers and ensuring they always receive the highest level of customer service.
- Offering additional services that are relevant and of interest to customers.
- Working as a link between our technical teams and customers.
- Providing feedback from customers and ensuring it is picked up internally by the right people.
- Administration and use of various platforms and systems.
Requirements
- Previous Account Management experience in a B2B role, ideally coming from a SaaS background but open to those eager to move into this space.
- Proven track record of key account growth and strong negotiation skills.
- Able to build strong working relationships both internally and externally.
- Excellent communication skills and ability to confidently present both virtually and face to face.
- Confident with technology, terminology and translating complex ideas.
- Analytical mindset with confident data analysis skills.
- Commercially minded - confident liaising at all levels.
- Someone self-motivated, highly organised, process driven with excellent attention to detail.
Benefits
- Enhanced annual leave of 26 days per annum (plus an additional day for your birthday 🎂)
- Private Medical care through Vitality
- Employee Incentive Scheme
- Access to Tillo’s Storefront with discounts & gift card vouchers
- Hybrid Working
- Top spec equipment including laptop, mouse, keyboard, monitor
- Anniversary gifts
- Monthly breakfasts, drinks, snacks and events
- Team Learning & Development budget
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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