Customer Success Manager responsible for developing relationships with customers at dLocal, a fintech firm. Collaborating cross - functionally and leveraging customer insights to achieve success.
About the role
- Client Success Manager responsible for managing client accounts and ensuring customer satisfaction. Working closely with clients in revenue cycle management for ambulatory surgery centers, clinics, and hospitals.
Responsibilities
- Serve as the primary point of contact for assigned clients and promptly respond to all client inquiries.
- Engage in regular client interaction via e-mail, conference calls, and in-person visits to ensure customer satisfaction.
- Interface with assigned client service staff to ensure the appropriate preparation, analysis, and presentation of all client deliverables.
- Proactively identify potential problems with client performance and develop and implement plans to eliminate future occurrences.
- Monitor, evaluate, and report on billing effectiveness/cash flow and make recommendations to increase productivity and profitability.
Requirements
- Solid background in all aspects of physician revenue cycle management.
- At least two years in accounts receivable, coding, or payer contracting.
- ASC billing experience preferred.
- Proficient knowledge of third-party billing and claims processing procedures.
- Strong analytical and critical thinking skills.
- Strong communication skills, verbal and written.
- Ability to work with a high degree of independence.
- Proven client relationship skills.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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