Customer Service Professional delivering exceptional support for customer inquiries in the shipping industry. Responsible for maintaining records, resolving issues, and collaborating with sales and operations.
About the role
- Junior Operations Support Specialist supporting Operations manager in aligning business strategy and internal teams. Role involves process documentation and interdepartmental communication in a travel tech company.
Responsibilities
- Assist in the creation, documentation, and continuous improvement of processes and SOPs
- Ensure processes are clearly documented, updated, and accessible across teams
- Support the rollout and adoption of new operational procedures
- Support the tracking and reporting of operational KPIs and SLAs
- Help maintain dashboards (e.g., ClickUp or BI tools) to monitor team performance
- Identify deviations, inconsistencies, or performance gaps
- Ensure teams are aligned with defined processes, SLAs, and internal policies
- Support audits of operational workflows and data accuracy
- Flag risks, inefficiencies, or non-compliance with defined standards
- Work with different departments to clarify processes and resolve operational blockers
- Support the implementation of new tools, workflows, or automation initiatives
- Assist in coordinating operational projects led by Corporate Operations
Requirements
- Degree in Management, Industrial Engineering, Operations, Business, or similar
- 0–2 years of experience in operations, consulting, project management, or analytics
- Strong analytical and problem-solving skills
- High attention to detail and structured thinking
- Comfortable working with data (Excel / Google Sheets required)
- Ability to document processes in a clear and structured way
- Strong organizational and prioritization skills
- Good communication skills and ability to work cross-functionally.
Benefits
- Competitive salary based on experience and expertise.
- Annual performance-based bonus.
- AdvanceCare health insurance.
- 24 days of annual leave (including your birthday off).
- Hybrid working model.
- Travel perks at net rates.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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