Manager overseeing provider relationships and account management for Carelon Behavioral Health. Ensuring staff performance and issue resolution in provider relations team.
About the role
- Vendor Account Manager responsible for vendor satisfaction and operational standards in New Hampshire. Managing vendor interactions, performance evaluations, and compliance.
Responsibilities
- Work with the Transportation Provider (TP) to follow through on service issues
- Utilize data to develop and deliver performance improvement plans (PIP)
- Coordinate and conduct provider performance evaluations
- Conduct off boarding for providers not meeting standard expectations
- Serve as the first point of contact for all vendor service requests and escalations
- Own the day to day vendor interaction and satisfaction
- Conduct on site vehicle inspections and provider audits
- Deliver timely, accurate and professional operational support
- Manage and maintain credentialing compliance in accordance with MTM client contracts
- Recognize opportunities to educate TP’s contacts on MTM processes
- Work with the Transportation Manager to reduce transportation costs
- Assist with regular provider town hall meetings
Requirements
- High School diploma or GED
- College Degree or equivalent work experience
- Minimum 2 years’ experience as an Account Manager or relevant related experience
- 1-2 years’ operational experience
- Must possess a valid driver’s license
- Knowledge of transportation logistics
- Moderate skills in Microsoft Office
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
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