Vendor Account Manager responsible for vendor satisfaction and operational standards in New Hampshire. Managing vendor interactions, performance evaluations, and compliance.
Responsibilities
Work with the Transportation Provider (TP) to follow through on service issues
Utilize data to develop and deliver performance improvement plans (PIP)
Coordinate and conduct provider performance evaluations
Conduct off boarding for providers not meeting standard expectations
Serve as the first point of contact for all vendor service requests and escalations
Own the day to day vendor interaction and satisfaction
Conduct on site vehicle inspections and provider audits
Deliver timely, accurate and professional operational support
Manage and maintain credentialing compliance in accordance with MTM client contracts
Recognize opportunities to educate TP’s contacts on MTM processes
Work with the Transportation Manager to reduce transportation costs
Assist with regular provider town hall meetings
Requirements
High School diploma or GED
College Degree or equivalent work experience
Minimum 2 years’ experience as an Account Manager or relevant related experience
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