MTM is a medical and transportation management company whose mission is to partner with our clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner.
To achieve our mission and overarching mission of communities without barriers, we leverage our core competencies in managing customer service operations and building provider networks.
MTM provides management of transportation, care coordination through home and community based services, call center operations, ambulance claims, and functional assessments and travel training to state and county governments, Medicaid and Medicare managed care organizations (MCOs), third-party administrators, and healthcare providers.

MTM, Inc.

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product-manager

MTM, Inc. is a healthcare services company that specializes in managing transportation benefits for Medicaid and Medicare programs. Through advanced technology, MTM Health ensures reliable non-emergency medical transportation (NEMT), mobile integrated health (MIH) solutions, and home and community-based services (HCBS) that enhance access to care. The company aims to improve health outcomes by addressing social determinants of health and connecting members with essential community resources.

MTM is a medical and transportation management company whose mission is to partner with our clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve our mission and overarching mission of communities without barriers, we leverage our core competencies in managing customer service operations and building provider networks. MTM provides management of transportation, care coordination through home and community based services, call center operations, ambulance claims, and functional assessments and travel training to state and county governments, Medicaid and Medicare managed care organizations (MCOs), third-party administrators, and healthcare providers.

• Provide strategic alignment and coordination of product portfolio
• Work closely with Executive Leadership to educate leaders on the Product Life Cycle and align to the needs of the business
• Provide leadership and coaching to direct reports: Actively monitor work output of team to ensure value driven responses and outcomes
• Set and manage performance goals and monthly KPI’s for team
• Provides leadership, direction, coaching, feedback, and, where appropriate, discipline to and through subordinate team members
• Accountable for creating, fostering, managing, and affecting a positive workplace which drives engagement and inclusion
• Provide employee relations support back up as required by business needs
• Promote and deliver effective roadmaps throughout the organization and to our candidates, employees and vendors: Relationship building with business stakeholders and leadership
• Understand value targeting and objective setting for strategic goals
• Provide consultative coaching and guidance for product and service owners
• Drive the product development process in the organization: Define vision for product organization, Hire and measure talent in product organization
• Regular measurement reporting, Take proper actions to close gaps, Continuous learner and evaluator of methods and tools to increase the effectiveness of the product team
• Drive the user experience and visual and interactive design of the product portfolio to the following outcomes: Utility, Ease of training and learning, Reliability, System acceptability and practical application of system
• Drive and deliver an outstanding customer experience for the MTM product suite: Align business stakeholders to CX strategy and execution objectives
• Participate in research exercises to provide leadership insight
• Create best practices and communicate throughout the organization
• Hold leaders accountable for the defined process
• Coach and mentor product owners to deliver against core customer value propositions and achieve MTM’s strategic and financial goals
• Represent product management in cross unit leadership negotiations
• Challenge team to seek innovative approaches to care and transportation

Director, Product Management

Director of Product Management leading product strategy and development at MTM. Enhancing products and customer experience through innovation and effective team management.

account-manager

• Work with the Transportation Provider (TP) to follow through on service issues
• Utilize data to develop and deliver performance improvement plans (PIP)
• Coordinate and conduct provider performance evaluations
• Conduct off boarding for providers not meeting standard expectations
• Serve as the first point of contact for all vendor service requests and escalations
• Own the day to day vendor interaction and satisfaction
• Conduct on site vehicle inspections and provider audits
• Deliver timely, accurate and professional operational support
• Manage and maintain credentialing compliance in accordance with MTM client contracts
• Recognize opportunities to educate TP’s contacts on MTM processes
• Work with the Transportation Manager to reduce transportation costs
• Assist with regular provider town hall meetings

Vendor Account Manager

Vendor Account Manager responsible for vendor satisfaction and operational standards in New Hampshire. Managing vendor interactions, performance evaluations, and compliance.

operations

• Provide daily guidance and support for direct and non-direct reports
• Monitor local Wisconsin departments and staff activities to ensure they are working as efficiently as possible to achieve departmental goals
• Serve as a central point of contact for the WI client.
• Actively participate in or lead client meetings ensuring client satisfaction
• Coordinate comprehensive updates and responses to the client on all escalated complaints and accidents / critical incidents
• Serve as the regional owner of the gas mileage reimbursement and meals & lodging processes
• Collaborate with the logistics team to improve quality of services: decrease complaints, improve on-time performance, lower costs, and increase satisfaction with services
• Ensure all program activities are being performed accurately and consistently to ensure the program’s ongoing contractual and institutional compliance.
• Meet regularly with facilities, advocacy agencies, and internal departments to ensure safe and quality transportation services are being delivered
• Perform audits of functions as appropriate, tracking the results, per established guidelines
• Collaborate with internal stakeholders to establish the departmental business rules that will provide the foundation of the program’s data quality, processing and improvement plan
• Oversee ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with business objectives and goals
• Manage expectations and communications with leaders at the home office
• Ensure good working relationships and high levels of communication among office staff, MTM departments, Client, stakeholders, and other vendors working within the defined contracts
• Conduct project status meetings to identify problems and ensure that deliverables are met
• Other duties as assigned

Director, Client Operations

Director of Client Operations managing transportation staff and client relationships in Wisconsin. Overseeing the achievement of departmental goals and client satisfaction through effective operations.

compliance

• The Compliance Coordinator plays a vital role in ensuring MTM’s overall contractual compliance
• Responsible for monitoring potential Fraud, Waste, and Abuse (FWA) by performing investigations
• Facilitating member appeals and transportation provider appeals
• Overseeing the performance improvement plan (PIP) process for transportation providers
• Acts as a liaison and provides support to auditors during reviews
• Help oversee Quality Improvement Plans, audits, and provider assessment reviews
• Compiling records, reports, investigation results, and audit findings for external clients
• Proactively identify, prevent, and report potential FWA to Leadership and external clients
• Collaborate with other departments and provide education of protocols, processes and procedures

Compliance Coordinator

Compliance Coordinator at MTM ensuring contractual compliance and monitoring Fraud, Waste, and Abuse. Collaborating with various departments and overseeing performance improvement plans.

financial-crime

• Develop and implement a comprehensive FWA prevention and detection program across the organization
• Lead investigations into suspected fraud, waste, or abuse, ensuring timely resolution and appropriate corrective actions
• Draft, revise, and enforce FWA-related policies and procedures
• Design and deliver targeted training programs for high-risk departments and roles
• Develop dashboards and KPIs to monitor FWA trends and program effectiveness
• Leverage predictive analytics, AI tools, and forensic software to proactively detect anomalies and suspicious patterns
• Establish and maintain reporting mechanisms for suspected FWA, including anonymous hotlines and digital platforms
• Monitor industry trends, regulatory changes, and geopolitical risks that may impact FWA exposure
• Conduct risk assessments and data analytics to identify patterns and vulnerabilities
• Oversee training and awareness programs to educate employees on FWA policies and ethical conduct
• Prepare detailed reports for executive leadership
• Ensure compliance with federal, state, and industry-specific regulations (e.g., HIPAA, CMS, DOJ guidelines)
• Monitor emerging threats and trends in fraud and abuse, adapting strategies accordingly
• Other duties as assigned

Director, Fraud Detection – Prevention

Director of Fraud Detection & Prevention leading fraud investigations in healthcare organization. Developing prevention programs and ensuring compliance with regulations while managing the Special Investigations Unit.

MTM, Inc.

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