Technical Manager responsible for team leadership and technical projects in a new casino. Ensuring maintenance and operational safety for all equipment and systems.
About the role
- Manager leading renewals team at MRI Software, accountable for retention performance and renewal forecasting. Driving customer engagement and aligning renewal strategy with broader objectives.
Responsibilities
- Lead, coach, and develop a team of Renewal Representatives and/or Account Managers focused on contract renewals and retention
- Set clear performance expectations, quotas, and KPIs related to renewal rates, and forecast accuracy
- Conduct regular pipeline, forecast, and performance reviews to ensure consistent execution
- Provide ongoing coaching on renewal conversations, objection handling, pricing discussions, and negotiation tactics
- Own end-to-end renewal execution for assigned customer segments, ensuring timely engagement and contract closure
- Drive proactive renewal strategies, including early outreach, risk identification, and mitigation plans
- Partner with Account Managers and Customer Success to align on account health, adoption, and expansion signals
- Oversee pricing, quoting, and contract processes in collaboration with Sales Operations, Legal, and Finance
- Ensure renewals are positioned around value realization and ROI, not just contract continuation
- Maintain accurate renewal forecasts and visibility into retention metrics
- Monitor renewal pipeline health, churn risk, and renewal velocity
- Partner with Revenue Operations to ensure CRM accuracy, reporting consistency, and data integrity
- Analyze renewal performance trends and identify opportunities to improve process efficiency and outcomes
- Support quarterly and annual revenue planning related to renewals and retention
- Work closely with Customer Success, Support, and Services teams to resolve client issues impacting renewal outcomes
- Partner with Sales and Account Management leadership on segmentation, coverage models, and handoffs
- Collaborate with Finance on billing accuracy, invoicing, and revenue recognition considerations
- Provide feedback to Product and Marketing based on customer renewal insights and objections
- Develop and refine renewal playbooks, messaging frameworks, and escalation paths
- Ensure consistent application of renewal policies, pricing guidelines, and approval processes
- Identify opportunities for automation, tooling improvements, or workflow optimization
- Champion best practices that improve customer experience and renewal efficiency
Requirements
- Bachelor’s degree in business, finance, or related field
- 7+ years of proven success in SaaS sales, account management, renewals, or customer success
- Experience in a people management role
- Strong understanding of SaaS commercial models, ARR, churn, and renewal forecasting
- Experience negotiating contracts and pricing in a B2B software environment
- Demonstrated ability to coach sales professionals and drive consistent performance
- Strong analytical skills with experience using Salesforce and reporting tools
- Excellent communication, collaboration, and stakeholder management skills
- Ability to operate in a fast-paced, matrixed organization with competing priorities
- Experience in real estate, property management, or financial technology strongly preferred
Benefits
- Join our employee-led resource groups to maximize your experience at work.
- Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program.
- Utilize 16 hours of paid time to volunteer.
- Know great workers? Our generous employee referral scheme rewards you for bringing in talent.
- Enjoy peace of mind with our regional-specific healthcare benefits for you and your family.
- Big on family? So are we! Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee.
- Maintain a fantastic work-life balance with PTO days plus observed holidays.
- Further your professional development and growth with our tuition reimbursement offerings.
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year.
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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