Problem Manager managing IT problems and supporting service improvement at global logistics company. This role ensures service stability through effective problem investigation and collaboration.
About the role
- Case Manager responsible for resolving all technical and non-technical issues related to Expereo's services. Identifying and establishing new processes for excellent Customer Service experience.
Responsibilities
- Work together with a team of Network and System administrators towards a common preset goal
- Act as first-line support person for internal and external parties
- Responsible for Network & Data Communication Systems
- Customer Excellence (internal/external customer engagement and relationship management):
- Should be customer support ordinated candidate, should have very good knowledge of customer service processes.
- Good knowledge of ITIL Framework.
- To create an environment which is a great place to work for you and your colleagues through your dedication, enthusiasm, sharing of knowledge, honesty and desire to support others.
- To display excellent standards in all you do and inspire others to do the same, and that you operate within legislative/regulatory and company policies and procedures.
- To display confidence, self-belief and openness to new ideas, adapting and embracing challenges and opportunities with a determination to excel.
- Continuously develop own skills by attending all required training courses and maintaining an up-to-date knowledge of products, services, systems and work processes.
Requirements
- Thorough understanding of Routing and switching, SD-wan and cloud concepts.
- Integrity Monitoring and Management, Two-Factor
- Good understanding of IT best practices and procedures, like ITIL v3.
- At least 5 years of experience in IT/Telecommunications.
- Excellent communication skills, very good verbal and written English skills.
- Project management skills.
- Self-motivated with ability to perform under tight deadlines and high pressure
- TCP/IP, Network Configuration Management, VPNs, Information Security Standards and Compliance requirements
- Switching technologies with extensive hands-on Cisco & Catalyst Switches.
- Extensive hands-on on switching technologies like STP, VLANs, multi-layer switching etc., switching infrastructure considerations like QoS and POE etc.
- Routing technologies extensive hands-on Cisco and Juniper routers. In depth understanding of OSPF and other routing protocols. Device Redundancy protocols like VRRP, HSRP, NSRP etc.
- In-depth knowledge in different types of VPN solutions like MPLS, SSL VPN, IPSEC (Site-to-Site and Remote Access) VPNS.
- Experience in working in Network Management & Monitoring Tools, Solar Winds.
- CCNA or equivalent certificate required.
Benefits
- Private Health Insurance
- Work From Home
- Training & Development
- Performance Bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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