Small Business Account Manager focuses on driving IoT sales through new small business accounts in the Food Service vertical. Establishing market leadership and building robust sales pipelines in a hybrid role.
About the role
- Account Manager managing a portfolio of global clients in employee benefits at Mercer Marsh Benefits. Overseeing client satisfaction and supporting their global benefit strategy in a hybrid role.
Responsibilities
- Manage a number of client relationships and provide advice with regards to global insured benefits
- Oversee the implementation and ongoing management of GBM appointments and maintain client satisfaction, ensuring key activities are completed and internal / external parties are aligned
- Work proactively and closely with all members of the client team to influence delivery and ensure that commitments to the client are met, fostering a culture of shared responsibility and ownership
- Liaise directly with senior-level Global Client Managers, as the lead global contact for client deliverables required under the Global Benefits Management appointment
- Support with the execution of the client’s global benefit strategy, including things such as benefit harmonization, minimum standards or global benefit financing
- Oversee the coordination of local in-country colleagues in their role of local specialist/brokers
- Support clients to monitor their employee benefit programs around the world, providing regular reports and updates, to making sure global governance processes are being followed
- Stay up to date with changes in international employee benefit trends and issues, monitor market developments and consult with clients on these matters
- Proactively look for opportunities grow client revenue as well as supporting with new business development opportunities
Requirements
- Proven consulting, client management or broking experience, preferably gained from a similar role in a large complex, global organisation
- Previous experience in the Insurance, Financial Services or Employee Benefits sectors, working with multinationals
- A client focused mindset, with relevant client facing experience
- Ability to consult, analyse and communicate on insured employee benefit related products
- Excellent communication skills, both written and verbal, with strong attention to detail
- Experience in simultaneously managing multiple projects/tasks and have an organised approach, with the ability to prioritize, drive them to conclusion
- Results-orientated, accustomed at setting high standards and working in a demanding environment
- Be a self-starter, fast learner, with the ability to work independently or as part of a team
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- Career opportunities
- Benefits and rewards to enhance well-being
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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