Hybrid Senior Manager, Customer Growth – Account Management

at Tricentis

• Job title: Senior Manager, Customer Growth – Account Management
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Austin, United States

About the role

• Senior Manager managing Customer Growth Account Management for Tricentis, focusing on strategic and Solex accounts. Leading teams to ensure customer success and growth.

Responsibilities

• Lead & Coach High-Impact CGAM Teams
• Manage and develop Strategic CGAMs responsible for Tricentis’ most complex and high-value accounts
• Manage and develop Solex CGAMs supporting customers who purchased through the SAP Solex partnership
• Coach CGAMs on: Navigating tough customer conversations, Driving clarity when value is not being realized, Multi-threading effectively across executive, technical, and operational stakeholders
• Build a culture of ownership, preparation, and accountability
• Drive Usage, Value Realization, and Customer Health
• Ensure teams clearly understand: Whether customers are actively using Tricentis products, Whether customers are realizing measurable value
• Hold CGAMs accountable to customer journey milestones and early intervention when risk emerges
• Leverage customer health signals and AI-driven insights to proactively manage risk and opportunity
• Operational Excellence & Forecasting Precision
• Ensure disciplined execution across: Renewal management, Expansion identification, Accurate, timely forecasting
• Eliminate late-cycle surprises by reinforcing strong inspection habits, deal hygiene, and proactive planning
• Reduce administrative burden on CGAMs by reinforcing scalable processes and clear priorities
• Clarity Across Post-Sales Roles & Partnerships
• Reinforce clear roles and responsibilities across CGAM, Sales, CGSA, Support, and Partners
• Act as a key liaison for the SAP Solex partnership, ensuring alignment on expectations, execution, and customer outcomes
• Partner cross-functionally to remove friction and improve the customer experience
• Enable Growth, Not Just Retention
• Ensure growth is a deliberate motion, not an afterthought
• Coach CGAMs to identify, position, and execute on expansion opportunities aligned to customer outcomes
• Reinforce strong product, industry, and competitive knowledge to support differentiated value conversations

Requirements

• Bachelor's or Associate's Degree and 8+ years of experience in Sales or CX and 3+ years in management
• Proven experience leading Customer Success, Account Management, or Customer Growth teams in enterprise SaaS
• Strong organizational skills with exceptional attention to detail
• Demonstrated ability to coach teams through complex renewals and difficult customer conversations
• Experience managing or partnering in channel / alliance-based motions (Solex, SAP, or similar preferred)
• Comfort operating in ambiguity while building structure and repeatability
• Strong cross-functional leadership and communication skills

Benefits

• Market competitive salary + success-oriented commission / bonus
• Supportive and engaged leadership team.
• Career path, professional and personal development.
• 401(k) plan, full benefits package available.
• Company-paid Disability and Life Insurance.
• Hybrid work environment.
• Personal and professional development.
• And more!