Director, Account Manager fostering client relationships while delivering value propositions at Fitch Solutions. Growing business through consultative sales approach with strong client engagement.
About the role
- Senior Manager managing Customer Growth Account Management for Tricentis, focusing on strategic and Solex accounts. Leading teams to ensure customer success and growth.
Responsibilities
- Lead & Coach High-Impact CGAM Teams
- Manage and develop Strategic CGAMs responsible for Tricentis’ most complex and high-value accounts
- Manage and develop Solex CGAMs supporting customers who purchased through the SAP Solex partnership
- Coach CGAMs on: Navigating tough customer conversations, Driving clarity when value is not being realized, Multi-threading effectively across executive, technical, and operational stakeholders
- Build a culture of ownership, preparation, and accountability
- Drive Usage, Value Realization, and Customer Health
- Ensure teams clearly understand: Whether customers are actively using Tricentis products, Whether customers are realizing measurable value
- Hold CGAMs accountable to customer journey milestones and early intervention when risk emerges
- Leverage customer health signals and AI-driven insights to proactively manage risk and opportunity
- Operational Excellence & Forecasting Precision
- Ensure disciplined execution across: Renewal management, Expansion identification, Accurate, timely forecasting
- Eliminate late-cycle surprises by reinforcing strong inspection habits, deal hygiene, and proactive planning
- Reduce administrative burden on CGAMs by reinforcing scalable processes and clear priorities
- Clarity Across Post-Sales Roles & Partnerships
- Reinforce clear roles and responsibilities across CGAM, Sales, CGSA, Support, and Partners
- Act as a key liaison for the SAP Solex partnership, ensuring alignment on expectations, execution, and customer outcomes
- Partner cross-functionally to remove friction and improve the customer experience
- Enable Growth, Not Just Retention
- Ensure growth is a deliberate motion, not an afterthought
- Coach CGAMs to identify, position, and execute on expansion opportunities aligned to customer outcomes
- Reinforce strong product, industry, and competitive knowledge to support differentiated value conversations
Requirements
- Bachelor's or Associate's Degree and 8+ years of experience in Sales or CX and 3+ years in management
- Proven experience leading Customer Success, Account Management, or Customer Growth teams in enterprise SaaS
- Strong organizational skills with exceptional attention to detail
- Demonstrated ability to coach teams through complex renewals and difficult customer conversations
- Experience managing or partnering in channel / alliance-based motions (Solex, SAP, or similar preferred)
- Comfort operating in ambiguity while building structure and repeatability
- Strong cross-functional leadership and communication skills
Benefits
- Market competitive salary + success-oriented commission / bonus
- Supportive and engaged leadership team.
- Career path, professional and personal development.
- 401(k) plan, full benefits package available.
- Company-paid Disability and Life Insurance.
- Hybrid work environment.
- Personal and professional development.
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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