JDE CSMS Consultant at Birlasoft implementing business process solutions and customer advisory. Requires 5 - 10 years JDE experience and BE/BTech degree.
About the role
- Working as a Praxismanager in a startup AI healthcare company revolutionizing patient communication, based in Karlsruhe.
Responsibilities
- You bring your practical experience to bear and support medical practices from the initial setup through everyday operations: onboarding with an introductory interview, system setup and brief training, as well as ongoing support.
- You are the primary point of contact: you record requests in a structured way, prioritize them and resolve issues yourself where possible; when needed, you coordinate quickly with Tech/Product and keep the practice transparently informed.
- You review anonymized conversations between the AI and patients, identify patterns and pitfalls, and derive concrete improvements.
- You proactively support practices through regular check-ins, share best practices, provide short training sessions, and recommend simple measures that noticeably reduce daily workload.
- You improve internal workflows with practice-ready aids: onboarding checklists, short guides/FAQs, and small automations in the customer system; you also ensure clear quality standards for conversation reviews.
- You collect feedback from practices, prepare it clearly, share it with the team, support practice testing of new features, and verify whether they work well in everyday practice.
Requirements
- Completed vocational training or degree in the healthcare field (e.g., medical assistant/MFA, practice management, health management)
- Experience in practice management/patient communication
- Analytical: ability to review anonymized conversations, detect patterns and derive improvements
- Independent and structured: able to prioritize and resolve requests; manage interfaces with Tech/Product
- Strong didactic skills: deliver short trainings, share best practices, create brief guides; very good German (spoken and written) and good English
- Digitally savvy: comfortable with practice management systems, open to new tools; clear documentation skills (checklists, short guides/FAQs) and ability to implement small standardizations/automations
- Confident handling of AI-supported phone/chat solutions, including structured testing of new features
- Service- and process-oriented; eye for efficiency and automation, with a high sensitivity to data protection/GDPR requirements
Benefits
- Hybrid work: split between home office and our modern office in the heart of Karlsruhe
- Flat hierarchies and short decision-making paths: you have the freedom to implement your ideas quickly
- A highly motivated team: join an engaged environment that shapes the digital future of medical practices together
- Professional development: we support your professional and personal growth in AI and Customer Success
- Startup spirit: an open and innovative culture where you actively participate in decision-making and can make a real impact
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
Senior Sales Manager managing B2B Sales and building market presence for innovative CRM software at Planelio. Collaborating with management to shape sales and customer onboarding processes in the furniture industry.
Senior Customer Success Manager at EnterpriseAlumni managing enterprise accounts while ensuring retention and driving expansion. Focused on relationship building within the higher education sector.
Microsoft Dynamics 365 CRM Delivery Lead at PwC overseeing CRM solutions implementation and strategy. Leading a team and fostering client relationships for enhanced operational efficiency.
Customer Success Manager for enterprise accounts at Genesys, driving value realization and collaboration across Professional Services, Support, and Sales teams.
Director of Client Success leading client account relationships and driving agency growth. Managing financial responsibilities and mentoring client service teams in a creative advertising agency.
Intern supporting Customer Success team addressing user inquiries and assisting with system usage in a hybrid role at a construction tech company.
Customer Success Manager at Fortanix ensuring customer satisfaction and driving adoption of their data security solutions in the APJ region. Collaboration with teams to enhance customer relationships is key.
Customer Success Manager overseeing colocation, cloud, and managed services to enhance customer value and retention. Collaborating with sales and support teams to ensure customer success in their journey with Flexential.