Client Success Director leading and developing Maven's SMB Client Success segment. Responsible for client experience, revenue retention, and ensuring growth and scalability.
About the role
- Customer Success Manager for AI healthcare startup improving patient communication. Onboarding practices and analyzing patient interactions with AI technology.
Responsibilities
- You bring hands-on experience from clinical practice and support practices from setup to daily operations: onboarding with an introductory interview, system setup and a short training, as well as ongoing support.
- You are the primary point of contact: you record requests in a structured way, prioritize them and resolve issues yourself where possible; when needed, you coordinate quickly with Tech/Product and keep the practice transparently informed.
- You review anonymized conversations between the AI and patients, identify patterns and pitfalls, and derive concrete improvements.
- You proactively support practices through regular check-ins, share best practices, deliver mini-trainings and recommend simple measures that noticeably reduce day-to-day workload.
- You improve internal processes with practice-ready aids: onboarding checklists, short guides/FAQs, and small automations in the customer system; you also ensure clear quality standards for conversation reviews.
- You collect feedback from practices, prepare it clearly for the team, support practice trials of new features and check whether they perform well in everyday practice.
Requirements
- Completed training or degree in the healthcare field (e.g., Medical Assistant (MFA), Practice Management, Healthcare Management)
- Experience in practice management and patient communication
- Analytical: able to review anonymized conversations, recognize patterns and derive improvements
- Independent and structured: prioritize and resolve issues; manage interfaces with Tech/Product teams
- Strong didactic skills: deliver mini-trainings, share best practices, produce short guides; excellent German (spoken and written) and good English
- Digitally savvy: confident with practice management systems and open to new tools; strong documentation skills (checklists, short guides/FAQs), able to implement small standardizations/automations; confident handling of AI-supported phone/chat solutions including structured testing of new features
- Service- and process-oriented; eye for efficiency and automation, with a high sensitivity to data protection/GDPR requirements
Benefits
- Hybrid work: split between home office and our modern office in the heart of Karlsruhe
- Flat hierarchies and short decision-making processes: freedom to implement your ideas quickly
- A highly motivated team: join an engaged environment that shapes the digital future of medical practices together
- Development opportunities: we support your professional and personal growth in the fields of AI and Customer Success
- Startup spirit: expect an open and innovative culture where you actively participate in decisions and can make a real impact
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager working with private hospitals to facilitate the adoption of AI - driven health data solutions. Responsible for client engagement and retention strategies across a large user base.
Intern in Customer Success Management at GreenPocket, a smart energy startup. Engaging in projects to improve customer satisfaction and user experience.
Specialist in Tableau building advanced dashboards for decision - making using integrated data. Requires 3+ years of Tableau experience and proficiency in data visualization and analytics.
CRM Analyst creating customer segmentation and insights to optimize marketing campaigns. Working at Pernambucanas in a hybrid model to enhance customer satisfaction.
Customer Success Manager at Homebot assisting customers in leveraging the platform for retention and growth. Building long - term relationships with enterprise clients and managing key accounts.
Customer Success Manager at IMAIOS ensuring the successful onboarding and use of medical e - learning solutions for B2B clients in healthcare. Focused on relationship management and client satisfaction.
Leads operational service excellence for high - value global customers at Digital Realty. Acts as a trusted advisor, ensuring customer health and long - term partnership.
Customer Success Manager responsible for client relationships and onboarding for amber's AI search platform. Focusing on customer retention and upselling strategies within a hybrid work model.
Leading the strategy for client retention and expansion at BONIFIQ. Focus on transforming clients into strategic partners through data intelligence and loyalty consulting.