Jefe de Contact Center en Tenpo, transformando la experiencia del cliente a través de la excelencia operacional. Liderando la gestión de operaciones y mejora continua en un entorno dinámico.
About the role
- Call Center Vacation Planner at Hyatt Vacation Club assisting customers with vacation experiences and tours. Communicating with guests and ensuring memorable vacation memories with a focus on care and inclusivity.
Responsibilities
- Communicate via telephone calls (Outbound and potential inbound calls) with customers and potential owners to sell preview package sales/tours, including explaining the opportunities available and answering questions
- Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an HVC property
- Encourage guests or callers to purchase or schedule preview package sales/tours
- Explain details and requirements related to attending a sales presentation to potential owners
- Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available
- Interact with colleagues and guests professionally and promptly
- Contribute to team goals
- Maintain confidentiality of proprietary materials and information
- Always follow company policies and safety procedures
Requirements
- Available to work various shifts, holidays, and both weekend days
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time
- Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements
Benefits
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
Job title
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