Compensation Specialist responsible for processing and managing advisors’ compensation administration at Manulife. Engaging with clients and improving processes within the team.
Responsibilities
Conduct all accountabilities in compliance with privacy, legal, and regulatory requirements
Processing Advisors’ compensation must be completed, reconciled, audited and delivered within critical timelines
Manage both AWD and non-AWD volumes
Responsible for annual tax remittance, amendments and reporting to Revenue Canada (CCRA)
Support contact centre inquiries and encourage collaboration between teams
Conduct ad-hoc analysis as required, leveraging MS Excel and other tools
SME for DS Compensation and develop a comprehensive understanding of Company Policy
Participate in projects and assignments; manage the impact that any resulting changes will have on the team’s processes and Advisor/Distributor experience
Continuous assessment and improvement of processes to improve service to customers
Requirements
Exceptional oral and written communication skills
Strong mathematical, analytical and problem-solving skills
Intermediate/advanced MS Excel user
Organizational and priority management skills with strong attention to detail
Demonstrated coaching and mentoring skills
Solution oriented, demonstrated judgement and decision making skills
Bilingual (French & English) is required
Benefits
health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program in Canada including holidays, vacation, personal, and sick days
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