AI Success Strategist driving customer success through AI initiatives at Zendesk. Owning the AI roadmap and delivering measurable business impact for key customers.
About the role
- Customer Success Manager at machtfit GmbH overseeing B2B client partnerships and health strategy implementation. Engaging customers from onboarding through to performance reporting and optimization.
Responsibilities
- Build and maintain strong customer relationships: You are the central point of contact for our B2B customers (the employers) and develop a trusting, long-term partnership.
- Strategic consulting: You proactively advise your clients on how to achieve their health goals using the machtfit platform.
- Onboarding and implementation: You guide new customers from contract signing through to a successful go-live.
- Increasing employee activation: You develop strategies and campaigns together with the customer.
- Performance monitoring and reporting: You track usage statistics and measure the success of initiatives.
- Identifying growth opportunities: In close exchange with your customers you identify potential for upsells.
- Customer feedback management: You actively collect feedback from customers and their employees.
- Internal cross-functional role: You work closely with Sales, Product Management and Support.
Requirements
- Customer-facing experience: You have 2–4 years of professional experience in Customer Success, Account Management or a similar advisory role, ideally in a B2B SaaS or platform environment.
- Structured, independent and service-oriented working style
- Strong communication skills and enjoyment in working with customers
- Interest in SaaS products, digital tools and data-driven workflows
- Analytical thinking and the ability to prioritise
- Very good German and good English language skills
- University degree or equivalent qualification (e.g., Business Administration, Psychology, Communications, IT) — or relevant practical experience.
Benefits
- Drive change: Our work directly contributes to the health of our customers.
- Health: We live our product — and YOUR health is a priority with us.
- Work–life balance: With 30 days of vacation, flexible working hours, home office and the option to work up to 3 months from within the EU, you’ll find the ideal balance between work and private life.
- Deutschlandticket: We provide a subsidy for your commute with a contribution to the Deutschlandticket.
- Bike leasing: Stay mobile and eco-friendly with a leased bike through machtfit.
- Professional development: We support your personal development through cross-team workshops and individual training opportunities.
- Team spirit: Experience a strong, supportive team through regular events, joint trainings and everyday collaboration.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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