Customer Support Representative managing client inquiries at ECO Schulte, addressing concerns, and ensuring satisfaction through efficient service.
About the role
- Support Agent responsible for handling customer inquiries in financial services. Focus on delivering excellent service without sales calls through phone and email communication.
Responsibilities
- You are responsible for delivering excellent customer service to our customers.
- This includes handling customer inquiries and complaints, providing information about our products and services, and resolving customer issues via phone and email.
- There are no outbound sales calls — customers come to you.
Requirements
- You have initial professional experience in telephone-based customer contact.
- Experience in a bank or in financial services is a plus but not required.
- You are interested in international financial markets and financial products.
- You have excellent German language skills, both written and spoken.
- English skills are an advantage.
- You are confident using a PC and have an affinity for the internet and software.
Benefits
- Attractive compensation
- Several-week structured onboarding with individualized training on our trading platform and financial products by our in-house trainer, plus ample practical onboarding with a personal mentor
- Free snacks, fruit & vegetables, drinks, and a daily hot lunch prepared by our cook — suitable for meat-eaters, vegetarians and vegans
- An annual training budget of up to €2,000 for professional development related to your role
- Company-supported in-house language courses at very favorable rates
- 45% employer contribution to the company pension plan
- Discounts for Urban Sports Club
- Local and international summer & Christmas parties as well as regular team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Sales Support Representative assisting customers with product selection and personalized service. Involves collaborating with sales associates and providing quotes for residential projects.
Support Agent providing customer service handling inquiries about financial products and services. Excellent communication skills and German fluency are essential for the role.
Customer Care Representative at McKesson managing client orders and supporting healthcare inquiries. Collaborating with internal partners to ensure customer satisfaction in a remote environment.
Customer Support representative managing client onboarding and inquiries for reybex products at EDIT Systems GmbH in Essen, Germany. Responsibilities include technical support and customer training.
Sales Support Representative providing service to customers at TaskUs. Resolving customer issues via phone, email, and chat to enhance customer experience.
Customer Experience Associate processing financial transactions and advising customers at TD Canada Trust. Striving for customer satisfaction and promoting banking solutions effectively.
Kundenservice Mitarbeiter für Inbound & Outbound in der Volksbank Steiermark. Fokus auf Outbound - Telefonie und Kundenanfragen über verschiedene Kanäle.
Trading Support Specialist at SSW - Trading handling post - trade operations and reporting within a hybrid finance team. Collaborating on key metrics and process optimization in the trading environment.
Customer Service Representative processing orders and inquiries in the manufacturing sector. Role includes maintaining performance metrics and managing customer communications.