Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
About the role
- Support Agent responsible for handling customer inquiries in financial services. Focus on delivering excellent service without sales calls through phone and email communication.
Responsibilities
- You are responsible for delivering excellent customer service to our customers.
- This includes handling customer inquiries and complaints, providing information about our products and services, and resolving customer issues via phone and email.
- There are no outbound sales calls — customers come to you.
Requirements
- You have initial professional experience in telephone-based customer contact.
- Experience in a bank or in financial services is a plus but not required.
- You are interested in international financial markets and financial products.
- You have excellent German language skills, both written and spoken.
- English skills are an advantage.
- You are confident using a PC and have an affinity for the internet and software.
Benefits
- Attractive compensation
- Several-week structured onboarding with individualized training on our trading platform and financial products by our in-house trainer, plus ample practical onboarding with a personal mentor
- Free snacks, fruit & vegetables, drinks, and a daily hot lunch prepared by our cook — suitable for meat-eaters, vegetarians and vegans
- An annual training budget of up to €2,000 for professional development related to your role
- Company-supported in-house language courses at very favorable rates
- 45% employer contribution to the company pension plan
- Discounts for Urban Sports Club
- Local and international summer & Christmas parties as well as regular team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Platform Support Specialist providing 24/7 technical support and incident management for Vista’s Cloud and SaaS clients. Collaborating globally to resolve issues and improve platform expertise.
Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
Customer Care Representative resolving inquiries for Associated Bank clients through phone and email. Providing service and support while contributing to a collaborative team environment.
Customer Care Representative resolving inquiries and providing financial guidance at Associated Bank. Collaborating with teams to improve customer experience and service delivery.
Customer Care and Sales Advisor role at Cable One assisting customers with billing and service inquiries. Handling sales through empathy and understanding customer needs while providing solutions and support.
Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
Senior Operations Support Specialist delivering high - quality operational support for B2B partners in the iGaming industry. Requires strong analytical skills and operational knowledge for casino and sportsbook platforms.
Junior Quality Assurer monitoring quality of customer service voice interactions for Uphold. Evaluating performances and contributing to continuous improvement in a hybrid role in Portugal.