Kundenservice Mitarbeiter für Inbound & Outbound in der Volksbank Steiermark. Fokus auf Outbound - Telefonie und Kundenanfragen über verschiedene Kanäle.
About the role
- Customer Service Representative processing orders and inquiries in the manufacturing sector. Role includes maintaining performance metrics and managing customer communications.
Responsibilities
- Provide fast and accurate processing of orders, inquiries and return authorizations in a customer service environment in the manufacturing sector
- Review, process and follow up on orders and inquiries by telephone, fax, internet, EDI and correspondence from customers and Technical Sales Representatives
- Maintain established performance metrics for order accuracy, volume of entries, phone volume and error rate
- Responsible for timely customer communications, including but not limited to pricing information, order confirmation and shipping status
- Proactively review open order reports and information providing documentation as requested to customers, manufacturing plants or sales
- Process and monitor Return Authorizations, obtain required approvals for changes to customer specific information and special accommodations
- Own, manage, maintain and update customer data and files
- Adhere to SOX requirements of confirming orders and ensuring all orders shipped in the month are processed through sales update for revenue recognition
Requirements
- HS Diploma or GED required
- College degree preferred
- 1-2 years customer service experience
- Proficient in Word, Excel, Outlook; JD Edwards experience desired
- Professional verbal and written communication skills
- Ability to multi-task in a flexible environment with minimum supervision
- Attention to detail, accuracy and follow up skills
- Excellent interpersonal skills
Benefits
- Competitive compensation and benefit programs
- Career growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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