Customer Service Representative assisting AAA members with insurance inquiries via inbound calls. Engaging with members and delivering personalized solutions in a fast - paced environment.
LT
Hybrid Support Agent – Customer Service Representative
Posted 1 hour ago
About the role
- Support Agent providing customer service handling inquiries about financial products and services. Excellent communication skills and German fluency are essential for the role.
Responsibilities
- You are responsible for delivering outstanding customer service to our clients.
- This includes handling customer inquiries and complaints, providing information about our products and services, and resolving customer issues via phone and email.
- There are no sales calls — customers come to you.
Requirements
- You have initial professional experience in telephone-based customer contact.
- Experience in a bank or in financial services is a plus but not required.
- You are interested in international financial markets and financial products.
- You have excellent German language skills, both written and spoken.
- English skills are an advantage.
- You are confident using a PC and have a good affinity for the internet and software.
Benefits
- Attractive compensation
- A multi-week, structured onboarding with tailored training on our trading platform and financial products by our in-house trainer, plus practical training with your personal mentor
- Free snacks, fruit & vegetables, drinks, and a daily hot lunch prepared by our chef — suitable for meat-eaters, vegetarians and vegans
- An annual training budget of up to €2,000 for professional development relevant to your role
- Company-supported in-house language courses through LYNX at very favorable rates
- 45% employer contribution to company pension plan
- Discounts with Urban Sports Club
- Local and international summer and Christmas parties, plus regular team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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