Support Agent managing customer support queries for cloud - based accounting software. Working closely with users to resolve issues and improve the customer experience in a hybrid work environment.
RS
Hybrid Customer Support Specialist, IT
Posted 2 months ago
About the role
- Customer Support representative managing client onboarding and inquiries for reybex products at EDIT Systems GmbH in Essen, Germany. Responsibilities include technical support and customer training.
Responsibilities
- First point of contact for existing and new customers for all reybex products
- Support of existing customers and responsibility for onboarding new customers
- Handling customer inquiries and providing assistance as part of 1st- and 2nd-level support
- Acting as a liaison between customers, the development team and product management
- Coordinating and conducting webinars and training sessions
- Creating FAQs, documentation and help videos, and optimizing self-service resources
Requirements
- You have completed a technical or business-related degree, e.g. (business) informatics/computer science, and demonstrate broad know-how across the entire value chain (procurement, materials management, CRM/sales)
- Ideally, you have initial professional experience as an ERP consultant/developer or you have acquired ERP knowledge in a responsible position
- You bring a strong process understanding of mid-sized companies as well as excellent methodological skills (presentation and moderation)
- Good SQL and programming skills
- Fluent German and English language skills
Benefits
- Work-life balance: flexible working hours, home office arrangements
- Development: opportunities for personal development and challenging tasks in international, demanding projects
- Security: permanent employment in a continuously growing company; attractive compensation with the option of a company car for private use
- Company culture: flat hierarchies, short decision-making paths, informal first-name culture at all levels, creative and comfortable atmosphere, open and very positive working climate, error- and feedback-oriented culture, hands-on mentality
- Work environment: equipped with modern work tools, free beverages and fresh fruit, free employee parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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