Customer Care Representative at McKesson managing client orders and supporting healthcare inquiries. Collaborating with internal partners to ensure customer satisfaction in a remote environment.
RS
Hybrid Customer Support Specialist, IT
Posted 1 hour ago
About the role
- Customer Support representative managing client onboarding and inquiries for reybex products at EDIT Systems GmbH in Essen, Germany. Responsibilities include technical support and customer training.
Responsibilities
- First point of contact for existing and new customers for all reybex products
- Support of existing customers and responsibility for onboarding new customers
- Handling customer inquiries and providing assistance as part of 1st- and 2nd-level support
- Acting as a liaison between customers, the development team and product management
- Coordinating and conducting webinars and training sessions
- Creating FAQs, documentation and help videos, and optimizing self-service resources
Requirements
- You have completed a technical or business-related degree, e.g. (business) informatics/computer science, and demonstrate broad know-how across the entire value chain (procurement, materials management, CRM/sales)
- Ideally, you have initial professional experience as an ERP consultant/developer or you have acquired ERP knowledge in a responsible position
- You bring a strong process understanding of mid-sized companies as well as excellent methodological skills (presentation and moderation)
- Good SQL and programming skills
- Fluent German and English language skills
Benefits
- Work-life balance: flexible working hours, home office arrangements
- Development: opportunities for personal development and challenging tasks in international, demanding projects
- Security: permanent employment in a continuously growing company; attractive compensation with the option of a company car for private use
- Company culture: flat hierarchies, short decision-making paths, informal first-name culture at all levels, creative and comfortable atmosphere, open and very positive working climate, error- and feedback-oriented culture, hands-on mentality
- Work environment: equipped with modern work tools, free beverages and fresh fruit, free employee parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Sales Support Representative providing service to customers at TaskUs. Resolving customer issues via phone, email, and chat to enhance customer experience.
Customer Experience Associate processing financial transactions and advising customers at TD Canada Trust. Striving for customer satisfaction and promoting banking solutions effectively.
Kundenservice Mitarbeiter für Inbound & Outbound in der Volksbank Steiermark. Fokus auf Outbound - Telefonie und Kundenanfragen über verschiedene Kanäle.
Trading Support Specialist at SSW - Trading handling post - trade operations and reporting within a hybrid finance team. Collaborating on key metrics and process optimization in the trading environment.
Customer Service Representative processing orders and inquiries in the manufacturing sector. Role includes maintaining performance metrics and managing customer communications.
Customer Service Supervisor responsible for call center operations, coaching agents, and ensuring compliance. Leading a team of up to 12 employees and optimizing service delivery operations.
Claims Support Specialist managing claims adjustments and recoveries at CareMore Health. Auditing paid claims and coordinating benefits with a focus on customer satisfaction.
Service Office Administrator responsible for assisting with day - to - day activities at Boone Brothers Roofing. Managing administrative tasks, invoicing, and supporting the service team for efficiency and satisfaction.
Customer Service Coordinator managing customer inquiries and maintaining sales lead database at PestCo, a growing Pest Control company in the US.