Customer Service Representative assisting AAA members with insurance inquiries via inbound calls. Engaging with members and delivering personalized solutions in a fast - paced environment.
About the role
- Customer Support Representative managing client inquiries at ECO Schulte, addressing concerns, and ensuring satisfaction through efficient service.
Responsibilities
- You act as the liaison between ECO Schulte and our customers
- You handle customer requests and independently manage a defined portfolio of clients
- You respond to customer inquiries, prepare quotations and follow them up
- You process complaints, including issuing credit notes
- You create customer-specific price lists and maintain pricing agreements in our ERP system
- You monitor key performance indicators and report them to your supervisors
- You maintain customer data in our CRM system
- You work proactively with the field sales team and other internal stakeholders
Requirements
- Completed commercial/vocational training or equivalent
- At least 3 years of professional experience
- Strong customer-service orientation and interpersonal skills
- Quick learner with the ability to prioritize daily tasks
- Independent, structured and solution-oriented working style
- Strong interest in technical product areas
Benefits
- Comprehensive onboarding
- Interesting, future-oriented position with development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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