Customer Support representative managing client onboarding and inquiries for reybex products at EDIT Systems GmbH in Essen, Germany. Responsibilities include technical support and customer training.
About the role
- Sales Support Representative providing service to customers at TaskUs. Resolving customer issues via phone, email, and chat to enhance customer experience.
Responsibilities
- Research and resolve issues reported by the client's end-users via phone, email, and chat support.
- Use sales techniques, to offer products and services to customers or potential customers, mainly via telephone to cold, warm or hot leads.
- Document all information on customer interaction according to standard operating procedures.
Requirements
- 1 year of sales or business development experience or equivalent (commission sales, appointment setting, inside or outside sales, previous experience in roles with a sales target / quota or a sales incentive program)
- Ad Sales and cold calling experience (highly preferred)
- Must be willing to complete an assessment that includes a typing test of 35 wpm
- Great communication skills, written and orally
- Demonstrate strong abilities to work independently and as a team player
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes
- Experience using Salesforce is a big plus
- Must be at least 18 years of age
- Must have at least a High school diploma or GED
- Must be willing to participate in a background screening
Benefits
- Outstanding Medical, Dental, Vision and Prescription plans
- 401k Match
- Pet Insurance
- In-house Wellness Coaches
- Hundreds of Discounts with the Brands you Love and Use
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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