Customer Service Advisor assisting customers with Bupa health insurance inquiries. Handling calls empathetically while guiding customers regarding their coverage and requests.
About the role
- Customer Care Representative at McKesson managing client orders and supporting healthcare inquiries. Collaborating with internal partners to ensure customer satisfaction in a remote environment.
Responsibilities
- Manages client’s customer orders according to established program business rules
- Answers inbound calls and inquiries from the client’s customers and the client representatives for order placement, order status, returns, and designated client topics
- Works collaboratively with internal partners, such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections, to promote client and customer satisfaction
Requirements
- Degree or equivalent
- 1+ years of relevant experience (customer service experience preferred)
- Strong written communication skills
- Basic math skills
- Computer literacy in a Windows environment
- Proficient in Microsoft Excel and Outlook
Benefits
- Competitive compensation
- Health benefits
- Paid time off
Job title
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Experience level
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Degree requirement
Location requirements
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