Fleet Success Manager fostering client relationships and account growth for OTC Fleet Services. Focused on building partnerships and exploring fleet service opportunities without high - pressure sales tactics.
About the role
- Lead Customer Success team for the Wake platform, focusing on client satisfaction and engagement. Drive strategies aligning with business objectives and ensure high levels of customer retention and growth.
Responsibilities
- Lead, develop and engage the Customer Success team.
- Define and execute the Customer Success strategy, aligned with the company’s and clients’ business objectives.
- Act as the strategic escalation point for key clients, leading complex negotiations and managing expectations.
- Ensure high levels of satisfaction, retention and revenue expansion.
- Monitor performance indicators.
- Work cross-functionally with Sales, Product, Technology, Marketing and Support to ensure an end-to-end experience.
- Influence the product roadmap based on enterprise customer needs and feedback.
- Establish processes, rituals and governance for the customer journey.
Requirements
- Strong experience in Customer Success, preferably in technology, SaaS or e-commerce platform companies.
- Proven experience with enterprise clients and management of strategic accounts.
- Previous experience leading Customer Success teams or related areas.
- Strong ability to build relationships with C-level executives and senior stakeholders.
- Strategic business vision with a data-driven, results-oriented approach.
- Knowledge of Customer Success metrics and best practices.
- Excellent communication, negotiation and influencing skills.
Benefits
- Health insurance
- Dental insurance
- Free shuttle service from João Dias terminal to Locaweb
- Meal/Food allowance
- Childcare assistance
- Life insurance
- WellHub
- Férias & Co
- Unlimited coffee (free coffee stations)
- On-site massage and workplace exercise classes
- Extended maternity and paternity leave
- Relaxation room with TV, pool table, card games, table tennis, video games and bean bags
- Day off
- Annual performance bonus (PPR)
- Wellness and quality of life program
- Partnerships with educational and leisure institutions
- Complimentary product offerings
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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