Customer Service Representative providing support to National Sales customers through inbound and outbound communications. Processing orders and resolving inquiries while supporting food distribution operations.
About the role
- Customer Service Representative managing clients’ repair and maintenance needs within One by Lessen technology. Support clients and junior team members in customer service operations.
Responsibilities
- Develop and maintain positive client relations required to ensure superior client satisfaction
- Receive and handle customer calls and email requests for services
- Manage the scheduling and completion of all services assigned by customers; many of the services
- a Customer Service Representative will handle will be complex project type work {examples: closed stores or restaurants
- with multiple Affiliates involved}
- Act as final escalation point before determining whether any disputes or un-satisfied service
- confirmations need to be highlighted to Team Lead
- Maintain open communication with affiliates in a manner that adheres to all contracts and agreed
- upon Scope of Work throughout the duration of the relationship
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person; will be considered a point person for the handoff between shifts and/or other
- offices
- May be required to run special reports for the Team Lead and/or Client, as well as provide analysis
- on performance trends
- Demonstrate professionalism in communication, relationship development, customer service, etc.
- Assist in training team members and provides constructive feedback as necessary
- Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and
- policies are in place to attract and retain customers
- Shift flexibility may be required
- Foster a positive team environment
- Ensure confidentiality and accuracy of internal and external data
- Perform ad-hoc projects and other duties as assigned
Requirements
- Computer Skills: proficiencies in: Microsoft Word, Excel, Outlook essential
- High school diploma required
- 4+ years of customer service experience preferred
- Preferred experience as a CSRIII
- Ability to communicate industry language
- Undergraduate degree / internship preferred
- Intellectual agility and adaptability
- Property maintenance experience
- Trades knowledge
Job title
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