Support Specialist for Tender Management at Sartorius, responsible for managing tender documentation and client relations. Must be fluent in French and English with several years of related experience.
About the role
- Customer Service Representative managing clients’ repair and maintenance needs within One by Lessen technology. Support clients and junior team members in customer service operations.
Responsibilities
- Develop and maintain positive client relations required to ensure superior client satisfaction
- Receive and handle customer calls and email requests for services
- Manage the scheduling and completion of all services assigned by customers; many of the services
- a Customer Service Representative will handle will be complex project type work {examples: closed stores or restaurants
- with multiple Affiliates involved}
- Act as final escalation point before determining whether any disputes or un-satisfied service
- confirmations need to be highlighted to Team Lead
- Maintain open communication with affiliates in a manner that adheres to all contracts and agreed
- upon Scope of Work throughout the duration of the relationship
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person; will be considered a point person for the handoff between shifts and/or other
- offices
- May be required to run special reports for the Team Lead and/or Client, as well as provide analysis
- on performance trends
- Demonstrate professionalism in communication, relationship development, customer service, etc.
- Assist in training team members and provides constructive feedback as necessary
- Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and
- policies are in place to attract and retain customers
- Shift flexibility may be required
- Foster a positive team environment
- Ensure confidentiality and accuracy of internal and external data
- Perform ad-hoc projects and other duties as assigned
Requirements
- Computer Skills: proficiencies in: Microsoft Word, Excel, Outlook essential
- High school diploma required
- 4+ years of customer service experience preferred
- Preferred experience as a CSRIII
- Ability to communicate industry language
- Undergraduate degree / internship preferred
- Intellectual agility and adaptability
- Property maintenance experience
- Trades knowledge
Job title
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