Customer service role at popular Berlin museums, advising teachers and booking tickets. Provide professional communication via phone and email while ensuring service quality standards.
About the role
- Customer Service Coordinator at Coates ensuring top-notch service for customers at Chinchilla branch. Coordinating equipment solutions and assisting customers with various needs.
Responsibilities
- Ensure that our customers receive the best possible service with their equipment solutions
- Addressing customer needs in person, by phone and email
- Generating hire schedules, quotes, and invoicing
- Coordinating equipment deliveries, transfers, pick-ups, repairs, breakdowns, portable toilet pump runs
- Assist customers and colleagues in the yard with loading equipment
- Liaising with suppliers to support our customers
Requirements
- Previous face-to-face customer service experience
- A desire to provide amazing customer experience
- General computer skills (MS Word, Excel, Outlook)
- Capability to learn and absorb technical information
Benefits
- Development and career progression pathways
- Flexible working options available—let’s discuss what works best for you
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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