Customer Service Representative managing customer inquiries, offers, and claims in Hamburg. Engaging with customers and supporting sales operations through ERP and CRM systems.
About the role
- Customer Service Analyst managing repair purchase orders for commercial and military airline customers at Collins Aerospace. Requires university degree and less than 2 years in customer service.
Responsibilities
- Management of Repair Purchase Orders from a varied range of Commercial and/or Military Airline customers
- Focus on external and internal customer support
- Action daily queue management such as inductions, quoting, turn-time mitigations, customer status reports, assist with on time delivery metrics and objectives, etc.
- Participate, engage, and support customer meetings – virtually and/or in-person
- Build and maintain customer trust and relations
Requirements
- Typically requires a University Degree and less than 2 years prior relevant experience
- Previous experience in customer service role, with a proven ability to handle inquiries efficiently and professionally.
- Experience with SAP or similar enterprise resource planning (ERP) systems.
- Microsoft Office Suite experience, including Word, Excel, and PowerPoint.
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- And more!
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