Customer service role at popular Berlin museums, advising teachers and booking tickets. Provide professional communication via phone and email while ensuring service quality standards.
About the role
- Customer Service Representative at CMC Steel assisting customers with sales and product information. Engaging in both telephone and in-person interactions to drive sales and support operations.
Responsibilities
- Telephone and face to face contact with customers providing recommendations, price/job quoting, and entering sales orders
- Assist with maintaining showroom display of products while keeping track of inventory and replenishing stock as needed
- Track open sales orders and process tickets to the CMC billing department while maintaining cash drawer and processing cash reports
- Attend sales meetings, training and activities; to include performing additional duties as needed
- Prepare sales orders, detailed quotes, and assist with weekly sales reports while maintaining an expense account/cash drawer
- Effectively communicate detailed information on products and services provided to both established and potential customers
- Provide detailed product quotes for construction projects
- Performs rebar material takeoffs
- Understands the scope of work and accurately communicates the information to sales
Requirements
- Minimum 3 years sales experience preferred with knowledge of construction related products a plus
- Proficient level of computer skills; MS Word, Excel, Outlook and Internet Explorer/Chrome
- Decision making abilities with excellent customer service in verbal and written communication
- Able to multi-task in a fast-paced team environment with shifting priorities while staying organized and detailed oriented
- Bilingual verbal and written communication in English-Spanish preferred
- Must be able to use personal vehicle for occasional deliveries
- 1 or more years of sales experience required; with previous knowledge in Construction industry a plus
Benefits
- Day 1 Benefits Coverage with low cost Medical, Vision, Dental
- Day 1 Paid-time Off and Vacation
- 4.5% Company Match 401(k) plan
- $500 Annual Company-paid Lifestyle Benefit
- Competitive Compensation and Bonuses
- Company-paid Life and Disability Insurance
- Employee Stock Purchase Plan
- Training and Advancement Opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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