Sales Assist Support Specialist providing administrative support to Territory Representatives in a hybrid role at Benco Dental. Responsible for inquiries resolution and staff mentoring.
About the role
- Customer Service Representative II liaising with customers and providing product support in a fast-paced environment. Handling requests timely while managing multiple tasks and priorities.
Responsibilities
- Serve as a key contact and liaison between customers, field personnel, Marketing, Pricing, Engineering, and Manufacturing
- Interact with customers, handling requests and providing support in a timely manner
- Organize and prepare quotation proposals and review customer orders
- Coordinate technical, commercial, export, and import requirements
- Provide support to field sales and customers on product needs
- Ensure timely delivery of solutions according to customer needs
- Research and resolve Receivable issues, investigate return goods, credits, and warranties
Requirements
- Bachelor Degre (required)
- 3 years in customer service role
- Strong conflict resolution skills
- Strong oral and written communication skills (English/Spanish)
- Must be able to effectively interpret and communicate information from ERP system
- Strong SAP user
- Ability to adapt to change
- Ability to handle multiple tasks, prioritize, and manage time effectively
Benefits
- Health insurance
- 401(k) matching
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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