Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Experienced Customer Service Representative managing customer inquiries and supporting order fulfillment. Collaborating with various teams to ensure customer satisfaction in a hybrid work environment.
Responsibilities
- Respond to customer inquiries, concerns, and complaints via phone, email, and other service channels
- Provide accurate information regarding products, policies, procedures, order status, and inventory availability
- Process customer orders, changes, and cancellations with attention to detail
- Identify alternative or substitute products when requested items are unavailable
- Track and meet service-level expectations, including responsiveness and follow‑up
- Collaborate with Sales, Marketing, Quality, Manufacturing, and Operations to resolve customer’s order issues
- Communicate special order requirements such as expedited shipping, delivery constraints, and unique customer needs to ensure accurate fulfillment
- Support team and maintain accurate documentation within SAP and Salesforce
- Provide research and problem‑solving to resolve customer inquiries, issues, and discrepancies in a timely and accurate manner
Requirements
- Associate degree or equivalent combination of education and experience
- Minimum of 2–3 years of customer service experience in a business or call center environment
- Ability to manage a high volume of inquiries across multiple channels
- Microsoft Office: Excel and Word preferred
- Salesforce experience preferred
- SAP experience preferred
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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