Customer Service Representative managing customer inquiries, offers, and claims in Hamburg. Engaging with customers and supporting sales operations through ERP and CRM systems.
About the role
- Experienced Customer Service Representative managing customer inquiries and supporting order fulfillment. Collaborating with various teams to ensure customer satisfaction in a hybrid work environment.
Responsibilities
- Respond to customer inquiries, concerns, and complaints via phone, email, and other service channels
- Provide accurate information regarding products, policies, procedures, order status, and inventory availability
- Process customer orders, changes, and cancellations with attention to detail
- Identify alternative or substitute products when requested items are unavailable
- Track and meet service-level expectations, including responsiveness and follow‑up
- Collaborate with Sales, Marketing, Quality, Manufacturing, and Operations to resolve customer’s order issues
- Communicate special order requirements such as expedited shipping, delivery constraints, and unique customer needs to ensure accurate fulfillment
- Support team and maintain accurate documentation within SAP and Salesforce
- Provide research and problem‑solving to resolve customer inquiries, issues, and discrepancies in a timely and accurate manner
Requirements
- Associate degree or equivalent combination of education and experience
- Minimum of 2–3 years of customer service experience in a business or call center environment
- Ability to manage a high volume of inquiries across multiple channels
- Microsoft Office: Excel and Word preferred
- Salesforce experience preferred
- SAP experience preferred
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Support Specialist for Tender Management at Sartorius, responsible for managing tender documentation and client relations. Must be fluent in French and English with several years of related experience.
Customer Service Coordinator at Coates ensuring top - notch service for customers at Chinchilla branch. Coordinating equipment solutions and assisting customers with various needs.
Customer Service Representative II liaising with customers and providing product support in a fast - paced environment. Handling requests timely while managing multiple tasks and priorities.
Support Specialist managing distributor processes and communication for C.A. Fortune’s National Distributor Management Team. Fully remote role but offers hybrid options for local applicants in Chicago, IL.
Customer Service Representative at CMC Steel assisting customers with sales and product information. Engaging in both telephone and in - person interactions to drive sales and support operations.
Sales Support Specialist providing service and customer care for Milliken’s sales managers and external customers in India. Overseeing customer orders and enhancing business relationships.
Hybrid Customer Service & Technical Support Representative providing support for Itamar Medical products through calls and emails. Collaborating with team to resolve customer inquiries and enhancing product knowledge.
Customer Service Analyst managing repair purchase orders for commercial and military airline customers at Collins Aerospace. Requires university degree and less than 2 years in customer service.
Customer Service Coordinator providing exceptional service to Aramark customers. Resolving inquiries and complaints for customer satisfaction with a professional approach.