On - Site Customer Service Representative in Somerville, MA assisting healthcare customers with inquiries. Delivering high customer service and managing communications effectively.
About the role
- Experienced Customer Service Representative managing customer inquiries and supporting order fulfillment. Collaborating with various teams to ensure customer satisfaction in a hybrid work environment.
Responsibilities
- Respond to customer inquiries, concerns, and complaints via phone, email, and other service channels
- Provide accurate information regarding products, policies, procedures, order status, and inventory availability
- Process customer orders, changes, and cancellations with attention to detail
- Identify alternative or substitute products when requested items are unavailable
- Track and meet service-level expectations, including responsiveness and follow‑up
- Collaborate with Sales, Marketing, Quality, Manufacturing, and Operations to resolve customer’s order issues
- Communicate special order requirements such as expedited shipping, delivery constraints, and unique customer needs to ensure accurate fulfillment
- Support team and maintain accurate documentation within SAP and Salesforce
- Provide research and problem‑solving to resolve customer inquiries, issues, and discrepancies in a timely and accurate manner
Requirements
- Associate degree or equivalent combination of education and experience
- Minimum of 2–3 years of customer service experience in a business or call center environment
- Ability to manage a high volume of inquiries across multiple channels
- Microsoft Office: Excel and Word preferred
- Salesforce experience preferred
- SAP experience preferred
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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