Customer service role at popular Berlin museums, advising teachers and booking tickets. Provide professional communication via phone and email while ensuring service quality standards.
About the role
- Customer Service Coordinator providing exceptional service to Aramark customers. Resolving inquiries and complaints for customer satisfaction with a professional approach.
Responsibilities
- Provide exceptional service to customers in a professional manner.
- Handle incoming calls with the objective of one-call resolution.
- Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction.
- Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks.
Requirements
- 3-5 years of work experience preferred.
- High School Diploma required. Associates Degree preferred.
- MS Office Experience with proficiency in Excel required.
- Strong communication skills.
- Excellent customer service and administrative skills required.
- Ability to develop and maintain a positive working relationship with others.
- Detail oriented, ability to multi-task, with strong organizational skills are required.
Benefits
- Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
- Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
- Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
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