Client Support Specialist providing direct support to healthcare clients in the financial experience. Leading operational changes, project planning, and ensuring clear communication with stakeholders.
About the role
- Customer Support Agent resolving guest inquiries and providing support across channels at Legendz, an innovative social casino platform.
Responsibilities
- Handle guest inquiries across multiple channels (chat, email, phone, social)
- Resolve account, payment, gameplay, and technical issues
- Explain games, promotions, bonuses, and responsible play practices
- Support guests through KYC and verification processes
- Escalate complex or sensitive issues when needed
Requirements
- Previous experience in iGaming and/or sweepstakes is required
- Must be currently based in Toronto, Canada
- Strong written and verbal communication skills
- Proven ability to multitask and problem-solve in a fast-paced environment
- Calm, professional, and guest-first mindset
- Familiarity with online gaming platforms and player support workflows
Benefits
- Supportive, collaborative team culture
- Competitive compensation and growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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