Customer Experience Representative supporting customers through order questions and providing personalized service at Lumens. Working with people via phone, chat, and email in an in - office environment.
About the role
- Customer Support Agent resolving guest inquiries and providing support across channels at Legendz, an innovative social casino platform.
Responsibilities
- Handle guest inquiries across multiple channels (chat, email, phone, social)
- Resolve account, payment, gameplay, and technical issues
- Explain games, promotions, bonuses, and responsible play practices
- Support guests through KYC and verification processes
- Escalate complex or sensitive issues when needed
Requirements
- Previous experience in iGaming and/or sweepstakes is required
- Must be currently based in Toronto, Canada
- Strong written and verbal communication skills
- Proven ability to multitask and problem-solve in a fast-paced environment
- Calm, professional, and guest-first mindset
- Familiarity with online gaming platforms and player support workflows
Benefits
- Supportive, collaborative team culture
- Competitive compensation and growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Associate ensuring smooth office operations in San Juan. Responsible for assisting clients and managing calls while performing administrative tasks.
Support representative handling claims, customer inquiries, and documentation in the automotive industry. Ensures resolution and escalates issues as needed in a high - volume environment.
Order Processing Support Specialist processing orders and contracts at Mitel. Collaborating cross - functionally within a global business at Sofia.
Customer Service Representative assisting customers with travel insurance and providing consultative sales in a dynamic environment. Working for Zurich Cover - More, a global leader in travel insurance.
Customer Experience Manager enhancing end - to - end customer journeys at Zurich to improve satisfaction and engagement. Coordinating CX projects and driving insights through data analysis from Köln.
Project and Customer Service Assistant role supporting implementation projects for a cloud - based system at Vivecti Group GmbH in Germany. Collaborating with project management and customer service teams while working in a hybrid model.
Coordenador de Atendimento managing a team of analysts for Kärcher's customer service operations. Ensuring productivity and customer satisfaction through effective service management.
Customer Service Team Leader overseeing customer service operations at Bridgestone. Leading a team of reps and ensuring high - quality service delivery in Poznań.
Teamleiter/in Kundensupport at Vaudoise Insurance in Zug, Switzerland. Engage in customer support, team leadership, and sales assistance in a hybrid work environment.