Sales Support Representative providing guidance and support to sellers at Rockwell Automation to optimize their engagement and reduce internal task time. Aiding in coordination with various internal resources and processes.
About the role
- Customer Experience Representative supporting customers through order questions and providing personalized service at Lumens. Working with people via phone, chat, and email in an in-office environment.
Responsibilities
- Support Customers Across Channels
- Respond to customer inquiries via phone, chat, and email with professionalism, empathy, and efficiency
- Manage Orders with Accuracy
- Assist with placing, tracking, modifying, and canceling orders while providing clear updates on shipping and delivery
- Resolve Issues Thoughtfully
- Address concerns, questions, and escalations calmly and confidently, partnering with internal teams when needed
- Build Product Expertise
- Learn our products inside and out to confidently guide customers and suggest complementary items when appropriate
- Document & Personalize
- Accurately log customer interactions and preferences in our CRM to support personalized service and long-term loyalty
- Represent the Brand
- Communicate with a tone that reflects our brand’s quality, professionalism, and attention to detail in every interaction
- Support the Team
- Assist in other duties and projects as needed
Requirements
- Experience in customer service (retail, hospitality, luxury, or call center experience is a plus—but not required)
- Strong communication skills, both written and verbal
- Comfort working across phone, chat, and email
- Attention to detail and pride in delivering accurate, high-quality work
- Problem-solving skills and the ability to stay composed in fast-paced situations
- Willingness to learn product details and systems quickly
- Ability to manage multiple tasks and work collaboratively with a team
- Flexibility to support business needs during peak times
Benefits
- access to health benefits
- 401k
- 3 weeks annual paid time off
Job title
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Experience level
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Degree requirement
Location requirements
Sales Support Representative providing guidance and assistance to sellers at Rockwell Automation. Optimizing seller engagement with customers and reducing internal task time.
Sales Support Representative at Rockwell Automation providing guidance and support to sellers for optimizing customer engagement. Collaborating on sales - related issues and navigating internal processes.
Sales Support Representative optimizing seller engagement and reducing internal task time. Collaborating with internal teams to resolve sales - related customer issues and streamline inquiries.
Sales Support Representative at Rockwell Automation providing guidance and assistance for sellers. Optimizing customer engagement, coordinating critical sales - related issues, and supporting internal sales tools.
Sales Support Representative at Rockwell Automation, providing guidance and support to optimize seller - customer interactions while solving sales - related issues collaboratively.
Sales Support Representative optimizing sellers' time by providing assistance and resolving customer - related issues. Collaborating with Customer Care and various internal teams to streamline processes and ensure efficiency.
Sales Support Representative at Rockwell Automation providing guidance, assistance, and support to sellers. Optimizing seller engagement with customers while reducing internal task time.
Sales Support Representative guiding sellers to optimize customer engagement and reduce internal task time. Collaborates with internal teams to expedite sales - related issues and support processes.
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