Head of People managing HR strategy and operations at The Lanes Group, the UK's largest independent provider of water solutions. Focusing on enhancing employee experience and compliance across multi-divisional teams.
Responsibilities
Design and implement People Operations strategy aligned with organisational goals
Shape and champion culture, engagement, and diversity, equity, and inclusion (DEI) initiatives across the organisation
Drive transformation from traditional HR to modern people experience function
Establish and maintain service excellence standards, including clear metrics for success and continuous improvement.
Lead continuous improvement and innovation initiatives
Develop and deliver data-driven insights to inform the broader people strategy and drive decision-making.
Support major organisational change initiatives, including restructures, mergers, or large-scale cultural transformations.
Oversee end-to-end People Operations, including employee lifecycle management, payroll, and HR systems, ensuring accuracy and timeliness.
Direct compliance and risk management strategies, embedding a culture of governance and accountability.
Champion initiatives that elevate the employee experience through streamlined processes, continuous optimisation, and automation.
Requirements
Strong understanding of UK employment law, people operations across the full employee lifecycle, HR metrics, GDPR, and DEI integration.
Proven senior-level experience leading People Operations strategy and delivery, including complex ER cases, team leadership, systems/process development, and change projects within a multi-site.
Previous experience working with trade unions, including leading negotiations and consultations.
Essential: CIPD Level 5 or equivalent experience.
Desirable: CIPD Level 7/Fellowship, project management (e.g. PRINCE2, Agile), coaching/mediation accreditation, and evidence of ongoing CPD.
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