About the role

  • Head of People managing HR strategy and operations at The Lanes Group, the UK's largest independent provider of water solutions. Focusing on enhancing employee experience and compliance across multi-divisional teams.

Responsibilities

  • Design and implement People Operations strategy aligned with organisational goals
  • Shape and champion culture, engagement, and diversity, equity, and inclusion (DEI) initiatives across the organisation
  • Drive transformation from traditional HR to modern people experience function
  • Establish and maintain service excellence standards, including clear metrics for success and continuous improvement.
  • Lead continuous improvement and innovation initiatives
  • Develop and deliver data-driven insights to inform the broader people strategy and drive decision-making.
  • Support major organisational change initiatives, including restructures, mergers, or large-scale cultural transformations.
  • Oversee end-to-end People Operations, including employee lifecycle management, payroll, and HR systems, ensuring accuracy and timeliness.
  • Direct compliance and risk management strategies, embedding a culture of governance and accountability.
  • Champion initiatives that elevate the employee experience through streamlined processes, continuous optimisation, and automation.

Requirements

  • Strong understanding of UK employment law, people operations across the full employee lifecycle, HR metrics, GDPR, and DEI integration.
  • Proven senior-level experience leading People Operations strategy and delivery, including complex ER cases, team leadership, systems/process development, and change projects within a multi-site.
  • Previous experience working with trade unions, including leading negotiations and consultations.
  • Essential: CIPD Level 5 or equivalent experience.
  • Desirable: CIPD Level 7/Fellowship, project management (e.g. PRINCE2, Agile), coaching/mediation accreditation, and evidence of ongoing CPD.

Benefits

  • 24 days holiday (plus bank holidays)
  • Life assurance and death-in-service benefits
  • Free onsite parking
  • Company Car / Car Allowance

Job title

Head of People

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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