Customer Success Manager supporting clients in a rapidly growing SaaS startup for hospitality. Onboarding clients and streamlining inventory processes in a collaborative team environment.
About the role
- Lead Customer Success Manager at AT&T serving as primary point of contact for customers. Fostering long-term relationships and providing expert guidance for product value and satisfaction.
Responsibilities
- Serve as the primary point of contact for customers, fostering long-term relationships to become a trusted advisor
- Leverage deep knowledge of client industries, products, and market roles to provide expert guidance and make strategic product recommendations
- Monitor customer usage, satisfaction, risk, and success metrics and provide regular reports and insights
- Conduct knowledge transfer through delivering training and minimal technical guidance, providing feedback to product development teams on service offering improvements
Requirements
- Bachelor’s degree (BS/BA) desired.
- 5+ years of related experience.
- Certification is required in some areas.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
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