Head of Sales for REPLUG, responsible for revenue generation and building the sales team for mobile app growth. Directly collaborating with founders and refining sales processes.
About the role
- Revenue-driving leadership role at Trusted Restorer, focused on member acquisition and long-term relationship growth. Overseeing sales cycle and maximizing revenue retention while leading a support team.
Responsibilities
- Own the full sales cycle for new member growth, including outbound outreach, discovery calls, proposal development, and closing.
- Build and manage a consistent pipeline of qualified restoration company prospects.
- Partner closely with Marketing to sharpen messaging, improve lead conversion, and attract the right-fit member.
- Track and optimize sales performance metrics (appointments set, close rate, CAC efficiency, member fit).
- Develop strategies to increase Net Revenue Retention through upgrades, expanded services, and deeper member engagement.
- Identify high-opportunity member accounts and create growth plans tied to measurable business outcomes.
- Strengthen long-term partnerships by positioning Trusted Restorer as an essential advisor to member success.
- Drive proactive renewal strategy through relationship management, business coaching, and accountability.
- Monitor member health and engagement to identify renewal risks early.
- Lead retention interventions with clear recovery plans and outcome-based follow-up.
- Lead and coach the Member Support Team to deliver consistent, high-impact member engagement.
- Establish team priorities, performance expectations, and development plans.
- Maintain a structured cadence of member touchpoints that drive progress, wins, and satisfaction.
- Improve and evolve member success offerings based on sales insights, retention trends, and performance gaps.
- Coordinate internal experts and consultants to deliver world-class training and advisory support.
- Partner with senior leadership to ensure Trusted Restorer’s member experience drives measurable ROI.
Requirements
- Proven success in sales, account management, or revenue-focused customer success roles.
- Demonstrated ability to close new business and retain/expand long-term accounts.
- Strong consultative selling skills: comfortable leading strategic conversations with business owners.
- Experience managing teams, coaching performance, and driving accountability.
- Data-driven mindset with comfort tracking KPIs across pipeline, retention, and member engagement.
Benefits
- Company paid Health Insurance for the Employee -Buy-up plans are available -Dependents/Spouses can be added for additional cost -HSA/FSA is available with certain plans
- Vision and Dental insurance (2 dental plans to choose from!)
- Company paid Long/Short term Disability
- Company Paid Life Insurance
- 401k with company matching (vested)
- Ancillary Benefits (Hospital, Critical Illness, Accident)
- Paid time off and Holidays
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