Operations Manager II overseeing operations strategy and execution at PNC in Pittsburgh. Responsible for managing teams and driving business results within income collections organization.
About the role
- Director, Global Sales Operations optimizing sales strategies and performance for Ingredion's global sales processes. Collaborating with teams to enhance operational standards and drive growth across regions.
Responsibilities
- Define and implement Sales Operations and Sales Excellence strategy and global roadmap, aligned with corporate objectives.
- Establish governance frameworks for forecasting, pipeline management, and sales processes which drive global standardization while enabling regional execution.
- Oversee CRM and sales technology adoption; ensure data integrity and reporting accuracy whilst standardizing reporting.
- Deliver actionable insights on revenue performance, pipeline health, and sales cycle efficiency, leveraging CRM analytics to identify opportunities and performance trends.
- Lead global initiatives for territory planning, quota setting, and incentive design while continuously evaluating and refining processes to meet evolving business needs.
- Manage the annual assessment of sales teams and managers to identify skill gaps.
- Research and adopt industry best practices in sales methodologies and tools, coordinating with regional Sales Excellence leads to create and deliver targeted development programs and performance management systems.
- Provide ongoing multilevel sales (managers and sellers) professional development through workshops and e-learning.
- Act as the central coordination point for regional Sales Excellence Leaders, driving best practice and Sales Excellence standardization across Ingredion.
- Facilitate knowledge sharing and best practices across regions.
Requirements
- Demonstrated experience in field sales and sales leadership, preferably in the ingredients or related industry
- In-depth understanding of CRM systems and how best to leverage them to drive sales performance
- Strong analytical mindset with experience in leveraging data to assess and develop targeted sales development programs to drive best in class sales execution
- Experienced in working with CRM systems, ideally SFDC
- Skilled in planning, executing, and overseeing projects across regions and with competing priorities
- Excellent communication and influencing skills, able to work across regions collaborating with key stakeholders to ensure regional applicability of standard global processes, systems and programs
- Thought leadership across sales and sales operations, coupled with a continuous improvement mindset
- English fluency, both written and spoken.
Benefits
- medical, dental and vision coverage
- 401(k) plan with an competitive company match
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