Collecting delinquent accounts for Truist, a financial services company. Achieving performance expectations and providing exceptional client service.
About the role
- CJE SME & Change responsible for driving improvement initiatives in Super Circle Collections. Collaborating with teams to enhance processes and customer outcomes in a hybrid work setting.
Responsibilities
- Act as the link between operations and the Tribe regarding change within the Super Circle.
- Collect, assess, and quantify improvement ideas from the Super Circle and provide input for the Tribe’s QBR.
- Guide and implement change projects within the Super Circle.
- Support and guide the implementation of improvements initiated by the Tribe, ensuring minimal impact on business as usual for the teams within the Super Circle.
- Respond to stakeholder and Tribe LT needs
- Serve as the first point of contact for substantive questions about processes and work instructions.
Requirements
- Higher professional education (HBO) working and thinking level
- Experience with change or process management, preferably in a complex customer environment
- Knowledge of Collections processes is a strong plus
- Strong communication skills and stakeholder management
- Analytical, structured, and solution-oriented
- Affinity with learning, development, and change management
- Fluent in Dutch, both spoken and written
- Good command of the English language
- Experience with Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Benefits
- 24 vacation days
- 13th month
- 8% holiday allowance
- Individual savings contribution (BIS) of 3.5%
- Pension scheme
- Room for personal growth and development
- Hybrid working: partly in the office (Amsterdam or Leeuwarden), partly at home
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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