SA
Liderar processos de recrutamento e seleção como Especialista de Recursos Humanos em São Paulo ou Campinas. Trabalhar com desenvolvimento organizacional e integração de novos colaboradores.
About the role
- Resolve inquiries through business Tickets regarding HR Programs, Policies, Processes and Systems using available internal resources such as Instructions, FAQs, policies and desktop procedures in WorkDay and ServiceNow.
- Navigate Customers (Associates, Managers and HR Business Partners) on how to use HR Operational systems (Workday/SNOW) and applicable processes to drive self-service adoption.
- Resolve issues while projecting and maintaining a professional customer service attitude and anticipating customer needs. Be able to handle crucial conversations with Customers not willing to adhere to the agreed roles & responsibilities or unsatisfied with processes and services offered.
- Prioritize work according to agreed Targets to achieve SLAs (Meet agreed timeline) , CSAT ( High Customer Satisfaction rating & Agreed Service Results), Minimize Customer Escalations, Response to all Calls and Chat.
- Collaborate with other team members in case resolution to meet performance metrics. (including data quality and integrations issues)
- Monitor case resolution and provide service user with status updates and/or a possible workaround until the issue is resolved.
- Maintain operational documents used to perform daily tasks, ensure knowledge of processes/steps/responsibilities is properly captured and documentation is updated in a timely manner.
- Understanding of End-to-End HR process and communicate any gaps or areas to improve.
- Ability to identify root cause of escalated service owned by Junior Analyst.
- Ensure the confidentiality, accuracy and timely maintenance of Associate inquiries and data in compliance with data privacy and GDPR requirements.
Requirements
- Bachelor’s Degree or equivalent, preferably in HR, Communications, and/or Business.
- 1 or more years of general HR experience preferred previous experience in Shared Services/Call Center environment is an advantage.
- Familiarity with HR processes and practices.
- Ability to navigate with proficiency across various HR Systems (i.e., WorkDay & ServiceNow) and deliver high quality customer service while managing high volume of inquiries and services.
- Ability to follow standard procedures and without variation.
- Demonstrated problem solving and conflict management skills with the ability to deliver high quality customer service while maintaining a positive and professional manner.
- Ability to prioritize multiple tasks in fast-paced environment with strong organization and time management skills.
- Ability to handle and maintain confidential and sensitive information.
- Strong oral and written communication skills in English.
- Additional Spanish or Portuguese language skills (oral and written) will be an advantage.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
FK
FUCHS SCHMITT GmbH & Co. KGPersonalsachbearbeiter, Personalentwicklung – Employer Branding
HR Assistant supporting personnel development and employer branding at a spice company. Involved in training organization, internal events, and managing the Learning Management System.
FE
Flutter Entertainment People Partner
People Partner role at Flutter supporting business leaders to enhance people agenda and deliver people plans in dynamic environments. Engaged in employee lifecycle processes and HR initiatives.
People Operations Manager supporting People, Culture, and Recruiting efforts at Bree, a consumer finance platform. Building processes and efficiencies for a rapidly growing startup.
EP
People Technology Specialist for Eptura optimizing HR processes via Dayforce modules. Seeking a passionate self - starter to drive innovative solutions in a global context.
FK
FUCHS SCHMITT GmbH & Co. KGHR Administrator – People Development, Employer Branding
HR Specialist at Fuchs Gruppe focusing on personal development and employer branding initiatives. Involves training organization, communication, and contribution to branding efforts.
TI
TimeRidePeople & Culture
HR Assistant supporting the People & Culture team at TIME RIDE in Köln. Engaging in HR administration, recruiting, and organizational tasks for the overall HR operations.
Role involves analyzing data to support decisions in HR strategies at International Meal Company. Requires statistical modeling expertise and collaboration with HR leaders.
LG
Liebherr GroupIntern in Human Resources Development
Intern in Human Resources Development at Liebherr, focusing on training organization and implementation of talent management processes. Requires a degree in related fields, preferably with HR knowledge.
SS
Suntory Global SpiritsPeople Solutions Specialist – 1y Contract
People Solutions Specialist supporting various HR functions and projects in the APAC region for Suntory Global Spirits. Exposure to HR Technology - SuccessFactors and process improvement initiatives.